STL - Société de transport de Laval

STL

Covid-19

WHAT YOU NEED TO KNOW

LAST UPDATE - APRIL 16, 2021

Public transit is deemed an essential service. As a result, regular bus service and shared taxi service will remain operational network-wide, and this includes evening service, so essential workers may continue to rely on their transportation.

If you don’t need to commute, stay at home in accordance with the government curfew in effect from January 9 through February 8, 2021, and refrain from using STL bus stops and bus terminals between 8 p.m. and 5 a.m.

As for our paratransit service, it will be maintained as per the measures already in place due to the pandemic. However, only medical or work related travel will be permitted during the curfew period.

Wearing face covering is mandatory on public transit

The Government of Quebec has announced that wearing a face covering is mandatory in public transportation for passengers 10 years* of age or older. The wearing of face covers is also compulsory in our terminals. Inside, on our embarkation and disembarkation platforms and at bus shelters (on our terminals only). Please wear a face cover when using public transportation.

Please bear in mind that it is not the bus driver’s responsibility to refuse entry to or force out users not wearing a mask on STL buses or facilities. Our teams’ role regarding the mandatory face covering rule as well as the application of any other rules is to remind users about the directives in place, maintain bus service so the other users on board are not penalized, and notify a supervisor in situations requiring further intervention.

All of our buses will be outfitted with a protective shield surrounding the driver area. The shield, made of translucent Lexan, allows for maximum visibility while protecting drivers. In accordance with the standards established by the CNESST, the drivers can remove their face covering once seated inside their driving area, since this shield creates a protective buffer area between them and the passengers, who are required to respect the signage in place to keep a distance of 2 meters from the driving area.

For your safety and that of others, please wear your face covering adequately for the complete duration of your trip. Thank you for keeping civic-mindedness top-of-mind at all times. Moving forward together while respecting the new rules!

OPUS cards: schedule an appointment!

OPUS cards will be issued and renewed by appointment only to foster social distancing at ticket offices. Make sure you’ve completed all of the required documents and to have them on you when leaving for your appointment. Questions? Contact us: 450 688-6520.

Schedule appointments online

[ ! ] PLEASE NOTE that you must use Google Chrome on your computer (not functional on mobile devices).

GENERAL DIRECTIVES FOR EVERYONE’S SAFETY

For your safety, the safety of drivers and other riders:

  • Wear face covering
  • Board at the front-door
  • Exit via the rear door only (except for people with reduced mobility)
  • Respect the protective buffer area and the signs installed on buses
  • Always carry valid fare
  • Avoid commuting during peak hours unless it is absolutely necessary: plan your trips by using our bus crowdedness forecaster
  • Do not touch surfaces unnecessarily
  • Do not take the bus if you have Coronavirus symptoms (fever, new or worsening cough, difficulty breathing, sudden loss of smell without nasal congestion – with or with loss of taste) or if you are self-isolating
  • Do not eat on buses and never leave trash behind
  • Apply the health directives from public health authorities

 

STEPS TAKEN

We are in constant communication with government agencies and our fellow public transit authorities in a joint effort to find common solutions. We are adapting accordingly as new directives arise. As a public transit authority, the STL will continue to adhere to the recommendations of public health agencies.

The hygiene rules recognized and recommended by the provincial public health agency Santé publique are still the most effective way to prevent infection and the virus from spreading.

Here are the main preventive measures put in place by the STL.

Regular network

  • Distribution of near 50,000 face coverings to users in 2020.
  • Protected driving area installed in order to allow front-door boarding and fare validation
  • Daily cleaning operations in our buses and facilities (head office and terminals) — in particular, handrails, poles and grab handles
  • Shared taxi service: ridership restricted to 2 passengers per taxi
  • Integrated school bus routes: usual service when schools are openned
  • Senior residence routes: resumption of the STL bus service for seniors' residences as of Tuesday, February 9 and according to our usual schedules from Tuesday to Thursday.

Paratransit service

  • From January 8 to February 9, 2021: During curfew hours, paratransit service can only be used to go to work or medical appointments.
  • Non essential trips outside Laval are allowed but not recommended.
  • Until further notice, there are no reservations for transport to closed places such as theaters, movie theaters, museums, restaurants, bars and casinos.
  • Mailing of 1,000 face coverings to paratransit users in 2020.

Minibus:

  • All vehicles are cleaned and sanitized daily.
  • As much as possible, vehicles are cleaned before picking up new clients.
  • All passengers are given hand sanitizer gel.
  • Maximum 3 passengers per vehicle (3 separate passengers or 1 passenger + his or her companion).

Taxi:

  • Taxi drivers providing paratransit service are cleaning their vehicles more often.
  • Maximum 2 passengers per taxi (2 separate passengers or 1 passenger + his or her companion).

 

STL employees, partners, suppliers and visitors

  • In order to contain the spread of the virus, children will not be permitted in any STL workplace, until further notice.
  • Access will be denied to anyone with Coronavirus symptoms.
  • Access will be denied to anyone back from abroad for less than 14 days or living with someone infected with the Coronavirus.
  • Reusable face coverings were distributed to our employees and procedure masks are provided in our workspaces

Opus+ and Opus+ Entreprise programs

Extension of the suspension of annual subscriptions until March 2021.

Find all the details on the Autorité régionale de transport métropolitain's website (French only).

ADDITIONAL INFORMATION

Reportated cases at the STL

The STL takes this situation very seriously and all means are being used to safeguard the health of our employees and transit users. Employees who test positive for COVID-19 are required to immediately self-isolate. Any and all surfaces and areas an infected employees has been in contact with are cleaned and disinfected at once.

This table is updated every Friday:

Job category Number of cases Recovered Last day at work
Office workers 1 1 December 19, 2020
Maintenance and infrastructure personnel 7 7 February 16, 2021
Drivers and supervisors 82 76 April 7, 2021
Total 91 84  

INQUIRIES REGARDING OUR SERVICE?

Our agents are also available to answer your questions pertaining to our service: 450-688-6520.

If you are a paratransit service user and would like to cancel a trip, please call the booking centre at 450-973-3111.

Here are some valid requests to activate departure and arrival location suggestions and get your itinirary.
Address 900 St-Martin Blvd
900 st-martin
3225 A440
3225 a440
Intersection Industriel bldv and Michelin st
industriel and michelin
industriel/michelin
Location Centre Laval
centre lav
Metro Métro Cartier
métro car
Station Gare Centrale
gare
Stop number 52587
Postal Code H7S 1Y9
h7s1y9