STL - Société de transport de Laval

STL

Covid-19

WHAT YOU NEED TO KNOW

LAST UPDATE - JULY 2 2021 - LAVAL BECOMES A GREEN ZONE AS OF JUNE 28

Nothing changes for public transits. The following rules still apply.

Remaining sanitary rules at bus terminals and on the regular bus and shared taxis network:

  • Wearing face covering is mandatory for aged 10 or more on the bus and shared taxis, as well as in terminal (on boarding platforms and inside the buildings)
  • Board by the front door
  • Unboard by the rear door (except for people with disabilites)
  • Do not board if you have Coronavirus symptoms (fever, new or worsening cough, difficulty breathing, sudden loss of smell without nasal congestion – with or with loss of taste), are waiting for a COVID-19 test result or if you are self-isolating
  • Do not eat on board and take your waste back with you
  • Maximum 2 passengers in shared taxis

Relaxation of some rules by the CNESST:

  • Bus drivers no longer have to wear a procedural face mask behind their protected driving area.
  • Metropolitan ticket offices employees no longer have to wear a procedural face mask when they are at their workstation behind the counter and the protective glass or when they are at 2 meters from each other.
  • Security agents as well as STL supervisors must continue to wear a procedural face mask in terminals, on buses and in the presence of clients.

Remaining sanitary rules for the paratransit service:

  • Wearing face covering is mandatory for passengers and drivers
  • Maximum 3 passengers per minibus (3 separate passengers or 1 passenger + his or her companion).
  • Maximum 2 passengers per taxi (2 separate passengers or 1 passenger + his or her companion).

At all times, please apply the health directives from public health authorities.


For your safety and that of others, please wear your face covering adequately for the complete duration of your trip. Thank you for keeping civic-mindedness top-of-mind at all times. Moving forward together while respecting the new rules!

Please bear in mind that it is not the bus driver’s responsibility to refuse entry to or force out users not wearing a mask on STL buses or facilities. Our teams’ role regarding the mandatory face covering rule as well as the application of any other rules is to remind users about the directives in place, maintain bus service so the other users on board are not penalized, and notify a supervisor in situations requiring further intervention.

OPUS cards: schedule an appointment!

OPUS cards will be issued and renewed by appointment only to foster social distancing at ticket offices. Make sure you’ve completed all of the required documents and to have them on you when leaving for your appointment. Questions? Contact us: 450 688-6520.

 

SCHEDULE YOUR APPOINTMENT ONLINE

[ ! ] PLEASE NOTE that you must use Google Chrome on your computer (not functional on mobile devices).

 

Opus+ and Opus+ Entreprise programs

Extension of the suspension of annual subscriptions until December 2021.

Find all the details on the Autorité régionale de transport métropolitain's website (French only).

Together, we move forward!

We are a team

The STL and Cosmo from the Rocket de Laval team up to cheer you up! Let's continue to give our 100% in order to stop the virus. We're almost there!

I protect you, you protect me, we protect each other.

STEPS TAKEN

We are in constant communication with government agencies and our fellow public transit authorities in a joint effort to find common solutions. We are adapting accordingly as new directives arise. As a public transit authority, the STL will continue to adhere to the recommendations of public health agencies.

The hygiene rules recognized and recommended by the provincial public health agency Santé publique are still the most effective way to prevent infection and the virus from spreading.

Here are the main preventive measures put in place by the STL.

Regular network

  • Distribution of near 50,000 face coverings to users in 2020.
  • Protected driving area installed in order to allow front-door boarding and fare validation
  • Daily cleaning operations in our buses and facilities (head office and terminals) — in particular, handrails, poles and grab handles

Paratransit service

  • Mailing of 1,000 face coverings to paratransit users in 2020.
  • All minibus are cleaned and sanitized daily.
  • As much as possible, minibus are cleaned before picking up new clients.
  • All passengers are given hand sanitizer gel.
  • Taxi drivers providing paratransit service are cleaning their vehicles more often.

STL employees, partners, suppliers and visitors

  • In order to contain the spread of the virus, children will not be permitted in any STL workplace, until further notice.
  • Access will be denied to anyone with Coronavirus symptoms.
  • Access will be denied to anyone back from abroad for less than 14 days or living with someone infected with the Coronavirus.
  • Reusable face coverings were distributed to our employees and procedure masks are provided in our workspaces.

ADDITIONAL INFORMATION

Reportated cases at the STL

The STL takes this situation very seriously and all means are being used to safeguard the health of our employees and transit users. Employees who test positive for COVID-19 are required to immediately self-isolate. Any and all surfaces and areas an infected employees has been in contact with are cleaned and disinfected at once.

This table is updated every Friday:

Job category Number of cases Recovered Last day at work
Office workers 1 1 December 19, 2020
Maintenance and infrastructure personnel 7 7 February 16, 2021
Drivers and supervisors 83 81 April 7, 2021
Total 91 89 -

INQUIRIES REGARDING OUR SERVICE?

Our agents are also available to answer your questions pertaining to our service: 450-688-6520.

If you are a paratransit service user and would like to cancel a trip, please call the booking centre at 450-973-3111.

Here are some valid requests to activate departure and arrival location suggestions and get your itinirary.
Address 900 St-Martin Blvd
900 st-martin
3225 A440
3225 a440
Intersection Industriel bldv and Michelin st
industriel and michelin
industriel/michelin
Location Centre Laval
centre lav
Metro Métro Cartier
métro car
Station Gare Centrale
gare
Stop number 41649
Postal Code H7S 1Y9
h7s1y9