RESERVATIONS, CANCELLATIONS AND CONFIRMATIONS

By telephone

To reserve or cancel a trip, or to confirm a scheduled paratransit trip, please contact the STL’s Reservations Centre:
450-973-3111

Hours:

• Monday to Thursday: 6:30 a.m. to 11 p.m.
• Friday: 6:30 a.m. to midnight
• Saturday: 8 a.m. to midnight
• Sunday: 8 a.m. to 11 p.m.
• Holidays: 8 a.m. to midnight

Online

Soon, you’ll have access to the brand new STL Passenger Zone, which will replace our automated reservation system. You’ll be able to use this online tool to: 

• Reserve occasional transportation
• See trip details
• Confirm a time window
• Cancel a trip

INFORMATION, COMMENTS AND COMPLAINTS

For information about our paratransit service and the registration process, you can call us or use our online request form by selecting Obtain information, then Admission to paratransit service or Paratransit service, depending on what you are looking for.

As a client of the STL, you have the right to be heard and to receive service that meets established quality standards. If you have a comment, suggestion or complaint regarding our service, please don’t hesitate to call us and share it with us.

For our Customer Service Centre opening hours and contact info, visit our Contact us section.

OUR COMMITMENTS

The STL is committed to providing high-quality paratransit service. To this end, we developed a Quality Commitment based on: 

• Punctuality
• Courtesy
• Providing complete and accurate information
• Safety and comfort
• Reliability and cleanliness

All drivers and Customer Service employees are required to honour these commitments every day.

If you believe that a member of our team failed to live up to one of our commitments, we encourage you to make a comment, suggestion or complaint.

Learn more about the STL’s Quality Commitment