RESERVATIONS, CANCELLATIONS AND CONFIRMATIONS

By telephone

To reserve or cancel a trip, or to confirm a scheduled paratransit trip, please contact the STL’s Reservations Centre:
450-973-3111

Hours:

• Monday to Thursday: 6:30 a.m. to 11 p.m.
• Friday: 6:30 a.m. to midnight
• Saturday: 8 a.m. to midnight
• Sunday: 8 a.m. to 11 p.m.
• Holidays: 8 a.m. to midnight

Online

Soon, you’ll have access to the brand new STL Passenger Zone, which will replace our automated reservation system. You’ll be able to use this online tool to: 

• Reserve occasional transportation
• See trip details
• Confirm a time window
• Cancel a trip

INFORMATION, COMMENTS AND COMPLAINTS

For information about our paratransit service and the registration process or if you have a comment, suggestion or complaint regarding our paratransit service, please don’t hesitate to call our Customer Contact Center: 

450-688-6520

For our opening hours, visit our Contact us section.

OUR COMMITMENTS

The STL is committed to providing high-quality paratransit service. To this end, we developed a Quality Commitment based on: 

• Punctuality
• Courtesy
• Providing complete and accurate information
• Safety and comfort
• Reliability and cleanliness

All drivers and Customer Service employees are required to honour these commitments every day.

If you believe that a member of our team failed to live up to one of our commitments, we encourage you to make a comment, suggestion or complaint.

Learn more about the STL’s Quality Commitment