STL - Société de transport de Laval

STL

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Customer Service

RESERVATIONS, CANCELLATIONS AND CONFIRMATIONS

By telephone

To reserve or cancel a trip, or to confirm a scheduled paratransit trip, please contact the STL’s Reservations Centre:
450-973-3111

Hours:

  • Monday to Thursday: 6:30 a.m. to 11 p.m.
  • Friday: 6:30 a.m. to midnight
  • Saturday: 8 a.m. to midnight
  • Sunday: 8 a.m. to 11 p.m.
  • Holidays: 8 a.m. to midnight

Online

Soon, you’ll have access to the brand new STL Passenger Zone, which will replace our automated reservation system. You’ll be able to use this online tool to: 

  • Reserve occasional transportation
  • See trip details
  • Confirm a time window
  • Cancel a trip

INFORMATION, COMMENTS AND COMPLAINTS

For information about our paratransit service and the registration process or if you have a comment, suggestion or complaint regarding our paratransit service, please don’t hesitate to call our Customer Contact Center: 

450-688-6520

For our opening hours, visit our Contact us section.

OUR COMMITMENTS

The STL is committed to providing high-quality paratransit service. To this end, we developed a Quality Commitment based on: 

  • Punctuality
  • Courtesy
  • Providing complete and accurate information
  • Safety and comfort
  • Reliability and cleanliness

All drivers and Customer Service employees are required to honour these commitments every day.

If you believe that a member of our team failed to live up to one of our commitments, we encourage you to make a comment, suggestion or complaint.

Learn more about the STL’s Quality Commitment

Here are some valid requests to activate departure and arrival location suggestions and get your itinirary.
Address 900 St-Martin Blvd
900 st-martin
3225 A440
3225 a440
Intersection Industriel bldv and Michelin st
industriel and michelin
industriel/michelin
Location Centre Laval
centre lav
Metro Métro Cartier
métro car
Station Gare Centrale
gare
Stop number 41649
Postal Code H7S 1Y9
h7s1y9