Each year, we work on making our bus network more accessible.

This section contains all the information you need to travel on our accessible network. Read on to learn more about accessible routes and stops, the Companion Card, and size restrictions for mobility aids. Mobility aids dimensions and all user instructions are detailed below.

KEEP IN MIND

Accessible stops are spread across our network, but are not necessarily served by buses with access ramps. If your trip is completed by a bus equipped with an access ramp and you’re waiting at a stop that is designated as accessible, the ramp can be lowered for you to board the bus safely. You can later get off at another accessible stop.

Our accessible routes, on the other hand, are served exclusively by buses with access ramps, except in extraordinary circumstances. However, not all stops along those routes are accessible. You will have to get on and off at a stop that is designated as accessible, but you can be sure that the trip is completed by an accessible bus..

In the planner, when you search by route or stop, you will see the following icons if the route, the stop or the vehicle is accessible.

	Means that the route is served exclusively by buses equipped with an access ramp (except in exceptional circumstances). Access ramps can be lowered only at stops marked with an accessible symbol. If you need to use a ramp, you can get on and off only at designated stops. While a route may be marked as accessible, some of the stops along that route may not be accessible. Be sure to locate the accessible stops that are closest to your starting location and your destination so you can use the ramp.
	Means that the stop is accessible. The degree of accessibility may vary. Access ramps can be lowered only at stops marked with this symbol. If you need to use a ramp, you may get on and off only at designated stops. For routes that are not marked with an accessible symbol, be sure to check if your trip is completed by a bus equipped with an access ramp. If it is, you can get on the bus at that accessible stop using the ramp. Locate the accessible stop that is closest to your destination so you can use the ramp to get off the bus. If the stop you selected is marked with an accessible symbol, but your trip is not completed by a bus equipped with an access ramp, be sure to check when the next bus marked with an accessible symbol is scheduled to arrive..
	Means that the next scheduled bus is equipped with an access ramp. If the stop you selected is marked with an accessible symbol, you can use the ramp to get on the bus at that stop. If the stop you selected is not marked with an accessible symbol, you cannot use the ramp at that stop. Be sure to locate the nearest accessible stops where you can get on and off the bus using the ramp..

Accessible Routes

What is an accessible bus route?

On accessible bus routes, there are always buses with access ramps operating on the route. In addition, some of the bus stops are accessible, though the degree of accessibility varies depending on the municipal infrastructure in place.

Please note that access ramps can be lowered only at stops marked with an accessible symbol. If you need to use a ramp, you may get on and off the bus only at designated stops.

Using our accessible network is easy. Just check the regular schedule for our accessible bus routes and then arrive at the bus stop 5 minutes in advance. To get an accessible itinerary, use our trip planner and select “Show accessible routes” in the advanced options.

Guide dogs and therapy dogs are permitted on regular STL buses..

Accessible Stops

Accessible stops on our network are marked with an accessible symbol on the bus stop sign. 

What is an accessible bus stop?

A bus stop is considered to be accessible when:

• The sidewalk is high enough for the bus driver to lower the access ramp.
• The sidewalks are lowered in the right places for safe wheelchair access.

IMPORTANT

• The degree of accessibility of our bus stops varies depending on the municipal infrastructure in place.
• For safety reasons, access ramps can be lowered only at accessible stops for customers to get on or off the bus.

How can you tell if a bus stop is accessible? On the trip planner map, go to Display options and select “Accessible routes” under “More Options.” Accessible bus stops will be displayed as shown below:

Mobility Aids

For safety reasons, wheelchairs and scooters (3-wheel or 4-wheel) must fall within the maximum size limits in order to be allowed to board using the access ramps on regular STL buses.

• Maximum width: 73.66 centimetres (29 inches)

• Maximum length: 116.84 centimetres (46 inches)

Buses can be lowered to reduce the gap between the curb and the vehicle floor. This makes entering and exiting the bus easier for reduced mobility passengers, seniors and parents with strollers.

The Société de transport de Laval is not responsible for any damage caused to wheelchairs or scooters while using equipment designed to facilitate bus access.

Attendant Card

Do you need assistance from a companion to use our regular transit network? If so, get a Attendant Card so that the person accompanying you can ride for free. Find out more

User instructions

See this video and take note of the boarding instructions for practical tips on using regular Laval buses and planning your trip.

Boarding instructions

Exiting instructions

Network Accessibility in Winter

STL buses with access ramps remain operational all year, even in winter. However, snowbanks can sometimes make it difficult or impossible to safely lower access ramps. If you have questions, please contact our Customer Service Centre at 450 688-6520.