On this page, you will find all the information about:

• the requirements for using the accessible network
• our accessible routes, stops and vehicles
• the dimension allowed for mobility aid 
• the attendant card
• practical instructions for using the accessible network

Here are the requirements for using the network with a mobility aid such as a wheelchair:

1. You must board and alight at a stop marked as accessible.
2. The vehicle providing the journey must be equipped with a front access ramp.

How do I know if my bus stop is accessible?

• On the network, accessible stops are identified by an accessibility pictogram. The level of accessibility may vary depending on the configuration of the municipal infrastructure.
• On the website, accessible stops are identified by an accessibility pictogram (see the table below).
• How can I tell if the vehicle serving my trip will have an access ramp?
• On our network, all the buses circulating on our accessible routes are identified at the front with an accessibility pictogram on the digital display showing the route number.
• On the website, you can find out if the next bus at your stop is operated by a vehicle equipped with a ramp. Simply check the revised travel time: if an accessible vehicle icon is displayed next to the real-time arrival time, the vehicle is accessible.

In the Trip Planner, if you search by route and stop, you will see the following icons if the route, stop, or vehicle is accessible.

If you are unsure, you can call the Customer Contact Center to request confirmation that the vehicle serving your trip is equipped with a ramp: 450-688-6520.

Check the following pictograms on the website:

	Means that the route is served exclusively by buses equipped with an access ramp (except in exceptional circumstances). Access ramps can be lowered only at stops marked with an accessible symbol. If you need to use a ramp, you can get on and off only at designated stops. While a route may be marked as accessible, some of the stops along that route may not be accessible. Be sure to locate the accessible stops that are closest to your starting location and your destination so you can use the ramp.
	Means that the stop is accessible. The degree of accessibility may vary. Access ramps can be lowered only at stops marked with this symbol. If you need to use a ramp, you may get on and off only at designated stops. Accessible bus stops are also located on regular routes. To board or disembark at these stops, the bus serving that stop must be equipped with a ramp. Therefore, you should look for trips served by buses marked with an accessible symbol. If the stop you selected is marked with an accessible symbol, but your trip is not completed by a bus equipped with an access ramp, be sure to check when the next bus marked with an accessible symbol is scheduled to arrive..
	Means that the next scheduled bus is equipped with an access ramp. If the stop you selected is marked with an accessible symbol, you can use the ramp to get on the bus at that stop. If the stop you selected is not marked with an accessible symbol, you cannot use the ramp at that stop. Be sure to locate the nearest accessible stops where you can get on and off the bus using the ramp..

Accessible Routes

What is an accessible bus route?

On these bus routes, vehicles equipped with a front door access ramp are guaranteed* for the entire journey. Not all stops are accessible, even on an accessible route. Their level of accessibility varies depending on the configuration of municipal infrastructure, which is beyond our control.

Please note that access ramps can be lowered only at stops marked with an accessible symbol. If you need to use a ramp, you may get on and off the bus only at designated stops.

Using our accessible network is easy. Just check the regular schedule for our accessible bus routes and then arrive at the bus stop 5 minutes in advance. To get an accessible itinerary, use our trip planner and select “Show accessible routes” in the advanced options.

Guide dogs and therapy dogs are permitted on regular STL buses.

*Except for conditions beyond our control where we may not be able to assign a vehicle equipped with an access ramp on a trip.

Accessible Stops

Accessible stops on our network are marked with an accessible symbol on the bus stop sign. 

What is an accessible bus stop?

A bus stop is considered to be accessible when:

• The sidewalk is high enough for the bus driver to lower the access ramp.
• The sidewalks are lowered in the right places for safe wheelchair access.

IMPORTANT

• The degree of accessibility of our bus stops varies depending on the municipal infrastructure in place.
• For safety reasons, access ramps can be lowered only at accessible stops for customers to get on or off the bus.

How can you tell if a bus stop is accessible? On the trip planner map, go to Display options and select “Accessible routes” under “More Options.” Accessible bus stops will be displayed as shown below:

Mobility Aids

For safety reasons, wheelchairs and scooters (3-wheel or 4-wheel) must fall within the maximum size limits in order to be allowed to board using the access ramps on regular STL buses.

• Maximum width: 73.66 centimetres (29 inches)

• Maximum length: 116.84 centimetres (46 inches)

Buses can be lowered to reduce the gap between the curb and the vehicle floor. This makes entering and exiting the bus easier for reduced mobility passengers, seniors and parents with strollers.

The Société de transport de Laval is not responsible for any damage caused to wheelchairs or scooters while using equipment designed to facilitate bus access.

Attendant Card

Do you need assistance from a companion to use our regular transit network? If so, get a Attendant Card so that the person accompanying you can ride for free. Find out more

User instructions

See this video and take note of the boarding instructions for practical tips on using regular Laval buses and planning your trip.

Boarding instructions

Exiting instructions

Network Accessibility in Winter

STL buses with access ramps remain operational all year, even in winter. However, snowbanks can sometimes make it difficult or impossible to safely lower access ramps. If you have questions, please contact our Customer Service Centre at 450 688-6520.