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Paratransit Admission
Here you will find all the information you need to apply for paratransit service, whether for yourself or for someone you are assisting.
To access this service, you must meet the eligibility criteria established by the Ministère des Transports et de la Mobilité durable in its Paratransit Eligibility Policy.
How to apply
To submit an application, you must provide the following documents:
- Two passport‑size photos, clear and in colour, with your name written on the back
- Proof of age (for example, a photocopy of your birth certificate or health insurance card)
- A fully completed and signed Paratransit Service Application Form
Vous pouvez nous envoyer vos documents par la poste ou par courriel. Si vous le faites par courriel, vous pouvez joindre une photo en couleur ainsi qu’une photo de votre preuve d’âge.
Two ways to send us your documents
By mail:
Société de transport de Laval
Paratransit Service
2250 Francis‑Hughes Avenue
Laval, Québec H7S 2C3
By email:
Additional documents
Check whether you need to provide additional documents based on your situation.
Power of attorney and authorization to disclose information
See the Forms section
Power of attorney and authorization to disclose information
See the Forms section
Would you like to authorize a designated person to act on your behalf and access your information with the STL?
Complete the Procuration and authorization regarding communication of personal information form and include it with your paratransit application.
Exemption from assistance at destination
Exemption from assistance at destination
For any customer with an intellectual disability, mental health condition, or other specific condition, the STL is required to include an assistance at destination condition in their file.
This is a safety measure requiring that a responsible person be present to receive the customer upon arrival at their destination.
If the customer has a level of independence that allows them to be left on their own at all times, they may request an exemption from this requirement.
To do so, complete and include with your application the Attestation of autonomy and authorization for a paratransit user to be left alone on arrival form.
Guide to completing the Paratransit Admission Form
Consult this guide to make sure you provide all the required information.
Application review and response time
Each application is reviewed by a three‑member committee, including:
- A representative from the Société de transport de Laval (the delegated administrative officer)
- A representative of the person with a disability
- A representative from the health and social services network
If your application is deemed complete by the delegated administrative officer, you will receive a response within 45 days of its receipt. All decisions are made unanimously by the committee members.
Request for review
If you disagree with the committee’s decision, you may, under certain conditions, exercise your right to appeal to the review office.
As provided for in the eligibility policy of the Ministère des Transports, you must inform the admission committee. The committee may then adjust, if applicable, the type of admission or level of assistance based on your new situation.