Chrono
Google Maps
Transit
Get the latest news from the STL and its partners! Fill out the registration form, confirm your subscription in your email inbox, and you will receive our upcoming communications.
Trips
Fonctionnement des déplacements
The STL offers a door‑to‑door paratransit service, from an accessible pickup location to an accessible destination.
All trips are by reservation only.
Types of trips
Instructions and conditions vary depending on the type of trip.
To learn more about each type of trip, open the sections below.
Regular trips
Booking by phone or online
Regular trips
Booking by phone or online
A regular trip is a recurring trip made at the same time and to the same destination (for example, travelling to work and returning home).
Trips within Laval or Montréal
- Book up to 7 days in advance and no later than 7 p.m. the day before
Trips to Longueuil and the North and South Shores
- Book up to 7 days in advance and no later than noon the day before
To help optimize service for all customers, confirmed time slots for regular trips may vary from one trip to another and may be adjusted several times throughout the year.
Public holidays
On public holidays, all regular trips are automatically cancelled, except for hemodialysis trips.
If you wish to keep your trip on that day, you must contact the reservation centre.
Occasional trips
Booking by phone or online
Occasional trips
Booking by phone or online
An occasional trip is a one‑time trip scheduled for a specific date (for example, going to a shopping centre and returning home).
Trips within Laval or Montréal
- Book up to 7 days in advance and no later than 7 p.m. the day before
Trips to Longueuil and the North and South Shores
- Book up to 7 days in advance and no later than noon the day before
Trips can be booked no more than 7 days in advance and until 7 p.m. the day before the trip.
Metropolitan trips
Metropolitan trips
A metropolitan trip is a regular or occasional trip made outside the cities of Laval or Montréal, but within the territory of the Autorité régionale de transport métropolitain (ARTM).
To take a metropolitan trip, you must have a metropolitan customer file.
Contact Customer Service if you plan to take this type of trip.
Trips not permitted
Trips not permitted
Paratransit service is reserved for individuals travelling on an individual basis.
Paratransit service cannot be used for:
- School travel to both private and public institutions, at the primary or secondary level
- Travel between health care facilities for the purpose of receiving medical care
Location accessibility
Pickup and drop‑off locations must be accessible using a safe access ramp. An access ramp deemed unsafe may result in the cancellation of your trip. If necessary, you may be asked to make the required adjustments so that the ramp meets safety standards.
In winter, make sure that pickup and drop‑off areas are cleared of snow and ice before the driver arrives. Otherwise, the trip may be cancelled unless you are able to reach the vehicle on your own.
Travel with a companion
You may travel with a companion if you have received authorization from the STL admission committee. Your companions must be registered in your customer file.
Conditions for companions:
- Only one companion may travel with you. Exceptions may apply for customers aged 14 or under. For more information, contact our Customer Service.
- Your companion must board and get off the vehicle with you and, unless an exception applies, must pay the fare according to current rates.
- You must indicate at the time of booking that you will be travelling with a companion. If you do not specify this when making your reservation, the driver will not be able to allow the companion to board.
- We encourage your companion to inform the driver of any information that may help improve your comfort and safety during the trip.
Arrival and driver assistance
The driver assists you with immediate boarding and disembarking.
The driver does not go upstairs and must keep the vehicle in sight at all times. They are not authorized to wait for you or modify your reservation. You must contact the Reservation Centre at 450‑973‑3111.
You must be able to transfer independently to the vehicle seat with minimal assistance, unless you are a permanent wheelchair user.
The driver cannot assist you in crossing a doorway with more than one step if you are using a wheelchair and there is no access ramp. In such cases, you must do so on your own or with assistance from someone other than the driver.
Assistance provided by the driver
Permitted assistance
Permitted assistance
The driver may help you:
- Travel the distance between the vehicle and the accessible entrance of the pickup and drop‑off locations
- Board and exit the vehicle
- Cross thresholds at ground‑level entrances of the pickup and drop‑off locations
- Store your wheelchair, walker, cane or other mobility aid in the vehicle trunk
Not permitted
Not permitted
The driver cannot:
- Use an elevator or stairs to reach or accompany you.
- Wait for you if you are late.
- Modify your reservation.
- Transfer you from your wheelchair to a seat when the trip is provided by taxi.
You must be able to transfer independently (or with minimal assistance) from your wheelchair to the vehicle seat. If this is not the case, you must inform us at 450-688-6520 so that this requirement can be noted in your file.
To cancel or modify your booking
Did you know about the STL Quality Commitment?
The entire STL team is committed to upholding the key elements of our Quality Commitment Program. If we do not meet our commitments, you may be eligible for compensation.