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Paratransit Customer Service

Reservation Centre:
450-973-3111

To book, cancel or confirm a trip, please contact the Reservation Centre. 

Hours of operation

To book a trip (option 1): 

Every day from 8:00 a.m. to 7:00 p.m.

To modify or cancel a trip, or to check your estimated arrival time (option 2):

  • Monday to Thursday and public holidays: 5:00 a.m. to 1:00 a.m. 
  • Friday: 5:00 a.m. to 2:00 a.m. 
  • Saturday: 5:30 a.m. to 2:00 a.m. 
  • Sunday: 5:30 a.m. to 1:00 a.m.
How to book, modify or cancel a trip?

Customer Contact Centre:
450-688-6520

Call our Customer Contact Centre for:

  • Information about paratransit services and the admission process 
  • Any requests to update your file (move, power of attorney request, status change, mobility aids or companions, etc.) 
  • Questions, requests, comments or complaints

Hours of operation

  • Monday to Friday: 7:00 a.m. to 7:00 p.m. 
  • Saturday, Sunday and public holidays: 8:00 a.m. to 5:00 p.m. 
Learn more about paratransit services
Apply for paratransit admission

List of paratransit forms

Chauffeure d'autobus et superviseure STL discutant au poste chauffeur dans l'autobus.

Did you know about the STL Quality Commitment? 

The entire STL team is committed to upholding the key elements of our Quality Commitment Program. If we do not meet our commitments, you may be eligible for compensation. 

Learn more
Chauffeure d'autobus et superviseure STL discutant au poste chauffeur dans l'autobus.

Quick access to 
Paratransit pages