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General Information
Paratransit is a public transit service designed for people whose disability significantly limits their mobility.
The service allows you to travel within Laval and throughout the area served by the Autorité régionale de transport métropolitain (ARTM).
Your paratransit service in Laval
At the Société de transport de Laval (STL), our goal is simple: to provide you with the best possible transit experience. We offer professional, courteous, and attentive service to make your travel in Laval and surrounding areas easier.
The STL is responsible for managing paratransit services for residents of the city of Laval. This includes processing eligibility applications, managing customer records and providing customer service for questions, comments, or complaints about the paratransit service.
Effective January 1, 2026, call centre and reservation services, as well as paratransit trips for Laval customers, are provided by the Société de transport de Montréal (STM).
In summary
The STL is responsible for:
- Overseeing the quality and delivery of paratransit services for Laval customers in partnership with the STM
- Processing eligibility applications
- Handling any requests or changes related to your customer record
- Providing customer service
The STM is responsible for:
- Handling trip reservations, changes and cancellations
Quick Reference Guide
Download the Quick Reference Guide in PDF format so you always have key information from the Paratransit Customer Guide close at hand.
Paratransit Customer Guide
Find everything you need to know about how our paratransit service works in this comprehensive guide.
Last updated: March 2026
Subscribe to the newsletter for paratransit customers
Receive paratransit service updates sent whenever we have changes, new features, or other important information to share with you.
This newsletter is separate from the STL’s regular newsletter and is only available in French.