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Contact Us
Need help?
For questions or comments about your trips, feel free to contact our Customer Contact Centre at 450‑688‑6520.
Regular hours:
- Monday to Friday: 7 a.m. to 7 p.m.
- Saturday, Sunday and statutory holidays: 8 a.m. to 5 p.m.
You can also fill out our online contact form at any time. Your request will be handled during the hours listed above.
Metropolitan ticket offices
OPENING HOURS
Monday to Friday:
6 a.m. to 8 p.m.
Saturday, Sunday and statutory holidays:
9 a.m. to 6 p.m.
Montmorency terminal
Montmorency terminal
Location
535, rue Lucien Paiement
Services
- Fare purchase
- OPUS card with photo (new and renewal)
- Refunds or exchanges
- Lost and found
- Information
Cartier terminal
Cartier terminal
Location
40, boul. des Laurentides
Services
- Public transit fare purchase
- Intercity fare purchase
- OPUS card with photo (new and renewal)
- Expedibus (parcel shipping and pickup)
- Refunds or exchanges
- Lost and found
- Information
Ticket office appointments
Appointments are available at the Montmorency ticket office for obtaining or renewing an OPUS card with photo.
Lost and found
Items found on our network are sent to our offices, where they are kept for a maximum period of 15 days.
Lost items on the bus
Lost items on the bus
Lost items can be picked up by appointment only at our head office located at 2250 Francis‑Hughes Avenue, Laval
To report a lost item on an STL bus or shared taxi service, please contact our Customer Contact Centre:
Lost items at terminals
Lost items at terminals
Items lost on platforms, inside terminals, or on a bus near a terminal may also be held at the Montmorency or Cartier metropolitan ticket office.
Please call to check:
Lost items in paratransit
Lost items in paratransit
If you realize that you have lost an important or valuable item during a paratransit trip (for example: a cellphone, laptop, tablet, medication, keys, prescription glasses, hearing aids, ID or a mobility aid), we recommend calling the same day to report the lost item:
Once notified, we will make every effort to locate your item and determine the best way to return it. However, despite our efforts, we cannot guarantee recovery of lost items.
For all other items, please call:
514‑786‑4636, option 7
(Monday to Friday, 8 a.m. to 6 p.m.)
Unclaimed items
Unclaimed items
After the allotted recovery period, unclaimed items are disposed of in accordance with the provisions set out in règlement CA-10 (PDF).
Contact us by mail
Mailing address:
Société de transport de Laval
2250 Francis‑Hughes Avenue
Laval, Québec H7S 2C3
Media relations
If you are a journalist, please contact our Communications team for media inquiries:
By phone
450‑662‑5400, ext. 5431
By email
voscommunications@stl.laval.qc.ca
Please note: Only media inquiries will be handled through this email address. All requests (information, service requests, complaints or comments) should be directed to 450‑688‑6520 or submitted through the online contact form.