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Contact Us
Need help?
For questions or comments about your trips, feel free to contact our Customer Contact Centre at 450‑688‑6520.
Regular hours:
- Monday to Friday: 7 a.m. to 7 p.m.
- Saturday, Sunday and statutory holidays: 8 a.m. to 5 p.m.
You can also fill out our online contact form at any time. Your request will be handled during the hours listed above.
Metropolitan ticket offices
OPENING HOURS
Monday to Friday:
6 a.m. to 8 p.m.
Saturday, Sunday and statutory holidays:
9 a.m. to 6 p.m.
Montmorency terminal
Montmorency terminal
Location
535, rue Lucien Paiement
Services
- Fare purchases
- OPUS cards with photo (new cards and renewals)
- Refunds or exchanges
- Lost and found
- Information
Cartier terminal
Cartier terminal
Location
40, boul. des Laurentides
Services
- Public transit fare purchases
- Intercity fare purchases
- OPUS cards with photo (new cards and renewals)
- Expedibus (parcel shipping and pickup)
- Refunds or exchanges
- Lost and found
- Information
Ticket office appointments
Appointments are available at the Montmorency ticket office for customers wishing to obtain or renew an OPUS card with photo.
Lost and found
Items found on our network are sent to our offices, where they are kept up to 15 days.
Items lost on the buses
Items lost on the buses
Lost items can be picked up by appointment only at our head office located at 2250 Francis‑Hughes Avenue in Laval
To report items lost on STL buses or shared taxis, please contact our Customer Contact Centre:
Items lost at terminals
Items lost at terminals
Items lost on platforms, at terminals, or on buses near terminals may also be held at the Montmorency or Cartier metropolitan ticket office.
Please call to check:
Items lost on paratransit vehicles
Items lost on paratransit vehicles
If you realize that you have lost an important or valuable item during a paratransit trip (e.g., your cellphone, laptop, tablet, medication, keys, prescription glasses, hearing aids, ID or mobility aid), we recommend calling the same day to report the lost item at:
Once notified, we will make every effort to locate your item and determine the best way to return it to you. However, despite our efforts, we cannot guarantee recovery of lost items.
For all other items, please call:
514‑786‑4636, option 7
(Monday to Friday, 8 a.m. to 6 p.m.)
Unclaimed items
Unclaimed items
If an item is not claimed within the holding period, the STL will dispose of it in accordance with the provisions set out in By-law CA-10 (PDF - French only).
Contact us by mail
Mailing address:
Société de transport de Laval
2250 Francis‑Hughes Avenue
Laval, Quebec H7S 2C3
Media relations
If you are a journalist, please contact our Communications team for media inquiries:
By phone
450‑662‑5400, ext. 5431
By email
voscommunications@stl.laval.qc.ca
Please note: Only media inquiries will be handled through this email address. All other requests (inquiries, service requests, complaints or comments) should be directed to 450‑688‑6520 or submitted through the online contact form.