Reservation

STL paratransit service is available every day during the following hours: 

• Sunday to Thursday: 6:00 a.m. to 12:30 a.m. 
• Friday and Saturday: 6:00 a.m. to 1:30 a.m.

Regular trips are automatically cancelled on public holidays, except for dialysis trips. If you wish to travel on a public holiday, you must request an occasional trip. 

Regardless of the day of the week on which the holiday falls, the regular service hours for that day will apply. For example:

• If the holiday falls on a Monday, Monday service hours will apply (6:00 a.m. to 12:30 a.m.) 
• If the holiday falls on a Saturday, Saturday service hours will apply (6:00 a.m. to 1:30 a.m.) 

The following are considerer ppublic holidays: 

• Holiday season (December 25 trough January 2) 
• Good Friday 
• Easter Monday 
• National Patriots’ Day 
• Saint‑Jean‑Baptiste Day 
• Canada Day 
• Labour Day 
• Thanksgiving 

Call the Reservation Centre at 450‑973‑3111, option 1.

Resesrvations can be made daily from 8:00 a.m. to 7:00 p.m.

To check the estimated arrival time for your trip, call 450‑973‑3111, option 2, during the following hours: 

• Monday to Thursday and public holidays: 5:00 a.m. to 1:00 a.m. 
• Friday: 5:00 a.m. to 2:00 a.m.
• Saturday: 5:30 a.m. to 2:00 a.m. 
• Sunday: 5:30 a.m. to 1:00 a.m. 

You must always specify your return time when booking your trip. 

Trips within Laval: 

• Book up to 7 days in advance and no later than 7:00 p.m. the day before the trip. This applies to both outbound and return trips. 
• Always schedule your drop-off and your return pickup at least 30 minutes apart.

Trips within Montréal: 

• Book up to 7 days in advance and no later than 7:00 p.m. the day before the trip. This applies to both outbound and return trips. 
• Always schedule your drop-off and your return pickup at least 30 minutes apart.

Trips to Longueuil and the North and South Shores:

• Book up to 7 days in advance and no later than noon the day before the trip. 
•  Always schedule your drop-off and your return pickup at least 120 minutes apart. 
• Same-day changes to return pickup times are not permitted.

Effective April 1, you can now book your trips online using the Mon transport adapté platform, available at montransportadapte.stm.info. 

Important

Before using the platform for the first time, you must create an online account.

• If you have provided an email address: 

  Access the platform to activate your account when you sign in for the first time 

   

• If you have not provided an email address: 

  Contact the Reservation Centre at 450‑973‑3111, option 1. 

Once you’ve created your account and activated your password, you can sign in to the platform. At each step, you can click the question mark ? icon for tips and more information. This will help you become familiar with the platform.

On the platform, you can:

• Book a trip 
• Manage your trips 
• Track your vehicle in real time

Good to know

Your account allows you to request changes to your customer file directly through the platform. For example, you can submit a request to update your address, change your password or update your mobility aid information.

Frequently Asked Questions

Browse our Frequently Asked Questions to find answers to common questions. If you cannot find the information you are looking for, call the Reservation  Centre at 450‑973‑3111, option 1.

View the Frequently Asked Questions

Only urgent medical trips may be booked at the last minute within Laval and Montréal, provided there is space available on one of our paratransit vehicles. 

Paratransit drivers are not authorized to provide emergency pre‑hospital care. 

If your condition requires immediate assistance, please call 911.

Requests for will-call return trips are not accepted, except in specific cases. 

An exception may be made if you have a medical appointment or a court appearance that ends earlier than expected. 

If your appointment ends more than one hour before your scheduled return pickup time, you may request an earlier return pickup. Your request will be reviewed based on vehicle availability. Please note that this option is only available for trips within Laval and Montréal. 

If you are returning from the airport and your flight is delayed or arrives earlier than scheduled, you must contact the Reservation Centre. We will make every effort to adjust your return pickup time so you can complete your trip. 

If one of the above situations applies, please call 450‑973‑3111, option 2, then option 3.

Requests to change a trip must be submitted by 7:00 p.m. the day before the trip.

Same-day changes are not permitted.

Call the Reservation Centre at 450‑973‑3111, option 2. 

Reservation Centre hours for trip changes: 

• Monday to Thursday and public holidays: 5:00 a.m. to 1:00 a.m. 
• Friday: 5:00 a.m. to 2:00 a.m. 
• Saturday: 5:30 a.m. to 2:00 a.m. 
• Sunday: 5:30 a.m. to 1:00 a.m. 

Drivers are not authorized to change bookings. Only Reservation Centre agents may approve changes to times or destinations. They will do their best to accommodate your request while taking into account the needs of all customers. 

Can’t make it to your pickup location on time? Found another way to travel to or from your destination? Please notify us as soon as possible. 

This helps us avoid unnecessary trips and allows other customers to use available spaces. 

Call the Reservation Centre at 450‑973‑3111, option 2. 

Reservation Centre hours for trip cancellations: 

• Monday to Thursday and public holidays: 5:00 a.m. to 1:00 a.m. 
• Friday: 5:00 a.m. to 2:00 a.m. 
• Saturday: 5:30 a.m. to 2:00 a.m. 
• Sunday: 5:30 a.m. to 1:00 a.m. 

If you miss your outbound trip: Your return trip will be automatically cancelled 60 minutes after you are recorded as a no-show. To keep your return trip, you must notify the Reservation Centre. 

If you miss your return trip: If you request a different return pickup time, your request will be accommodated based on vehicle availability at the time of your call and may be declined. 

Repeated no-shows or frequent cancellations may result in restrictions on your service. 

The reliability of the service depends on all customers. Late cancellations or cancellations made after the vehicle has arrived prevent other customers from using available space, cause delays, and increase operating costs. 

Thank you for your cooperation.