Online Booking Platform
Mon transport adapté:
Frequently Asked Questions 

Before using the platform for the first time, you must create an online account. 

• If you have provided an email address:  

  Access the platform to activate your account when you sign in for the first time 

   

• If you have not provided an email address: 

  Contact the Reservation Centre at 450-973-3111, option 1.

Built‑in help is available throughout the booking platform. At each step, you can click the question mark ? icon to display information and explanations related to the section you are viewing.

This help feature explains what information is required when booking a trip and is designed to make the platform easier to navigate and use.

If you have questions about using the Mon transport adapté platform, call the Reservation Centre at 450‑973‑3111, option 1.

Online booking is not available for certain locations due to specific agreements regarding arrival and departure times. These agreements help organize the service efficiently and ensure that trips are scheduled at agreed‑upon times. 

In such cases, a message will prompt you to contact the Reservation Centre by phone. 

Some locations, such as airports or train stations, require additional validation when you book. For example, we may need to confirm whether you are travelling with luggage in order to assign the appropriate vehicle. This type of validation cannot always be completed online.

When you book by phone, our agents can ensure that your trip meets all requirements and that you receive the best possible service. 

Yes. The platform was developed in accordance with the Web Content Accessibility Guidelines (WCAG) 2.0, Level AAA.

Level AA is the recommended accessibility standard for most websites. It addresses many accessibility challenges for most users. 

Level AAA is required for websites serving users with visual, motor, hearing or cognitive limitations. The higher level of accessibility ensures compatibility with assistive technologies such as screen readers, screen magnifiers, keyboard-only navigation, simplified text and contextual help.

Examples of Level AAA improvements: 

• Improved readability through enhanced contrast and simplified text 
• Greater independence through contextual help and error validation 
• Full-keyboard navigation compatible with assistive technologies

No. It is a web‑based platform only. If you use it on a mobile device, you can add a shortcut in your web browser.

If you do not sign out after using the platform, you will remain signed in for two weeks.