Online Booking Platform
Mon transport adapté:
Frequently Asked Questions 

Avant une première utilisation, vous devrez créer votre compte client en ligne.

Before using the platform for the first time, you must create your online account. 

• If you have already provided an email address:  

  Access the platform to activate your account when you first sign‑in. 

   

• If you have not provided an email address: 

  Contact the Reservation Centre at 450-973-3111 (option 1).

Built‑in help is available throughout the booking platform. At each step, you can click the question mark ? icon to display a help tooltip with information related to the section you are viewing. 

This help feature makes it easier to understand the information required when booking a trip. It is designed to simplify navigation and improve your experience. 

For questions about using the Mon transport adapté tool, the Reservation Centre can assist you at 450‑973‑3111 (option 1).

For certain locations, online booking is not available due to specific agreements regarding arrival and departure times. These agreements help ensure efficient service and that trips are scheduled at agreed‑upon times. 

In such cases, a message will prompt you to contact the Reservation Centre by phone. 

Some locations, such as airports or train stations, require additional validation when booking. For example, we may need to confirm whether you are travelling with luggage in order to assign the appropriate vehicle. This type of validation cannot always be completed online. 

By booking by phone, our agents can ensure that your trip meets all requirements and provide you with the best possible service. 

Yes. The platform was developed according to WCAG 2.0 AAA accessibility standards. 

Level AA is the standard recommended for most websites and addresses many accessibility challenges for the majority of users. 

Level AAA is required for websites designed for users with visual, motor, auditory, or cognitive limitations. This higher level ensures compatibility with assistive technologies such as screen readers, text magnification, keyboard navigation, simplified text, and contextual help. 

Examples of AAA improvements: 

• Enhanced readability through improved contrast and simplified text 
• Greater autonomy through contextual help and error validation 
• Fully accessible navigation compatible with assistive technologies and keyboard use 

No. It is a web‑based platform only. If you use it on a mobile device, you can add a shortcut in your web browser. If you do not click “Log out” after using the platform, you will remain signed in for 2 weeks.