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Attendant card 

If you have functional limitations and wish to use the regular bus network, you can apply for an attendant card, which allows someone to accompany you free of charge. 

 

This card is intended for customers who are not eligible for paratransit service. 

 

It is not required for paratransit users, as their admission card already allows them to travel with an attendant at no extra cost on the regular network (bus, metro, train, REM). They simply need to pay their fare and present their admission card for their attendant. 

How to get a card? 

The attendant card is an OPUS card that allows a companion to travel free of charge on the regular network. 

Eligibility criteria 

To be eligible for an attendant card, you must meet the following criteria: 

Live within the ARTM territory (Zones A, B and C), or in municipalities outside the territory that have agreements with the ARTM to provide public transit services (Zone D) 

Have one or more significant and persistent disabilities in one of the following categories: 

  • Hearing 
  • Cognitive or physical 
  • Severe learning disabilities 
  • Intellectual or autism spectrum disorder 
  • Motor or organic 
  • Speech or language impairment 
  • Visual 
  • Experience one or more barriers that justify the need for an attendant when using the regular network, such as: 
  • Difficulty travelling independently 
  • Difficulty orienting yourself in time and space 
  • Difficulty communicating verbally or non-verbally in a way that allows you to understand or be understood 
  • Difficulty ensuring your own safety 
  • Difficulty managing behaviours that could affect your safety or that of other passengers 

If you believe you meet the criteria, you must then complete the application form.

Application form 

If you prefer to complete a paper version of the form, a printable PDF version is available. 

If you prefer to complete it on a computer, you can use the accessible online version available on the ARTM website, which can also be printed. 

Both links are provided below.

 

Section 4, titled “Professional certification”, must be completed and signed by a healthcare professional. 

Here is the list of authorized professionals who can certify your application: 

  • Audiologist 
  • Specialized educator or technician in special education 
  • Occupational therapist 
  • Respiratory therapist 
  • General practitioner 
  • Medical specialist 
  • Neuropsychologist 
  • Optometrist 
  • Speech-language pathologist 
  • Physiotherapist or physiotherapy technologist 
  • Psychoeducator 
  • Psychologist 
  • Rehabilitation specialist in visual impairment, orientation or mobility 
  • Social worker or social work technician 

 

Once your form is completed, printed and signed, please mail it to the following address: 

Administration and Corporate Planning Department 
Société de transport de Laval (STL) 
2250 Francis-Hughes Avenue 
Laval, QC H7S 2C3 

 Open the printable PDF version of the form 

Fill out the accessible online form on the ARTM website (French only)

Card pickup 

Once approved, you must visit a service point to have your OPUS card with photo issued. You can get your card at one of Laval’s two metropolitan ticket offices. 

View contact details for metropolitan ticket offices in Laval 

You will need to present the admission letter sent by the STL, along with a valid ID (health insurance card, driver’s licence, passport, asylum seeker document or birth certificate). 

A fee of $6.00 (regular OPUS card) or $15.00 (OPUS card with photo) will apply, depending on your fare category, for the issuance of a new OPUS card. 

If you already have an OPUS card with photo that gives you access to reduced fares, staff will issue your new OPUS card at no charge. Once your OPUS card is issued, no additional fees apply for your attendant’s trips. 

Using your card 

To use your card, you must follow these requirements: 

  • Always have a valid fare for each of your trips 
  • Always carry your attendant card with you and present it upon request to confirm your attendant’s free travel 
  • Notify the STL of any change of address 
  • Inform the STL if your attendant card is damaged, lost or stolen 
  • Return your attendant card to the STL if it is no longer being used 

Please note that only one attendant is allowed to travel with you free of charge during your trips. This person must remain with you for the entire journey.