Attendant card 

To be eligible for an attendant card, you must meet the following criteria: 

Live within the ARTM service area (Zones A, B and C) or in a municipality outside the area that has an agreement with the ARTM to provide services to residents (Zone D) 

Have one or more of the following significant and persistent disabilities: 

• Hearing impairment
• Cognitive or physical impairment
• Severe learning disability
• Intellectual disability or autism spectrum disorder (ASD)
• Motor impairment or organic-related disability
• Speech or language impairment
• Visual impairment

Experience one or more barriers that justify the need for an attendant when using the regular network, such as: 

• Difficulty travelling independently 
• Difficulty orienting yourself in time and space 
• Difficulty communicating verbally or non-verbally in a way that allows you to understand or be understood 
• Difficulty ensuring your own safety 
• Difficulty managing behaviours that may affect your safety or the safety of other passengers 

If you believe you meet the criteria, you must then complete the application form.

If you prefer to complete a paper version of the form, you can download a printable PDF. 

If you prefer to complete the form on your computer, you can use the accessible online version available on the ARTM website, which can also be printed. 

Links to both versions are provided below.

Section 4, titled “Professional certification”, must be completed and signed by a healthcare professional. 

Here is the list of authorized professionals who can certify your application: 

• Audiologist 
• Specialized educator or special education technician
• Occupational therapist 
• Respiratory therapist 
• General practitioner 
• Medical specialist 
• Neuropsychologist 
• Optometrist 
• Speech-language pathologist 
• Physiotherapist or physiotherapy technologist 
• Psychoeducator 
• Psychologist 
• Rehabilitation specialist in visual impairment, orientation or mobility 
• Social worker or social work technician 

Once you have completed, printed and signed your form, please mail it to the following address: 

Administration and Corporate Planning Department 
Société de transport de Laval (STL) 
2250 Francis-Hughes Avenue 
Laval, QC H7S 2C3 

 Open the printable PDF version of the form 

Once approved, you must go to a service point to have your OPUS card with photo issued. You can get your card at one of Laval’s two metropolitan ticket offices. 

View contact details for metropolitan ticket offices in Laval 

You will need to present the admission letter sent by the STL, along with valid ID (health insurance card, driver’s licence, passport, asylum seeker document or birth certificate). 

A fee of $6.00 for a regular OPUS card or $15.00 for an OPUS card with photo, depending on your fare category, applies when a new OPUS card is issued. 

If you already have an OPUS card with photo that gives you access to reduced fares, your new OPUS card will be issued free of charge. Once your OPUS card is issued, your attendant may travel at no additional cost.

To use your card, you must comply with the following requirements: 

• Always have valid fare for each of your trips. 
• Always carry your attendant card with you and present it upon request to confirm your attendant’s eligibility for free travel. 
• Notify the STL of any change of address. 
• Inform the STL if your attendant card is damaged, lost or stolen. 
• Return your attendant card to the STL if it is no longer being used. 

Please note that only one attendant is allowed to travel with you free of charge at a time. Your attendant must remain with you throughout your trip.