STL - Société de transport de Laval

STL

Hours and contact info

Général

By phone

Customer Contact Center 

For questions or comments regarding your trips, do not hesitate to contact our customer contact center:

450-688-6520

Regular schedule:

  • Monday to Friday: 6 a.m. to 8 p.m.
  • Saturday: 8 a.m. to 5 p.m.
  • Sunday: 8 a.m. to 12 p.m. and 1 p.m. to 5 p.m.

Online

For questions or comments regarding our services or your upcoming trips, please write to us by filling out the online request form.

The STL guarantees to respond to your request within 5 business days following the reception of your duly completed form. Did you know about the STL Quality Commitment program?

In order to properly follow-up on your request, we may need to contact you. Therefore, please ensure that the email and the telephone number provided in the form are correct.

To follow the progress of your request, log into your customer space or create an account.


By mail

Société de transport de Laval
2250, av. Francis-Hughes
Laval (Québec)  H7S 2C3


On mobile

COMING SOON: A NEW APP WITH MORE FEATURES!

The STL Synchro and STL Synchro+ mobile apps, which are now outdated, will soon be replaced by a brand new STL Synchro application. Stay tuned to downlaod it on your iOs or Android device.


Metropolitan ticket offices

 

YOU WANT TO GET, RENEW OR REPLACE AN OPUS CARD WITH PHOTO ID AT A TICKET OFFICE?

Until further notice, Opus cards with photo ID will be issued and renewed
BY APPOINTMENT ONLY.

Book an appointment online 

 

Montmorency terminal

535, rue Lucien-Paiement

Business hours:

  • Monday to Friday: from 6:00 a.m. to 8:00 p.m.
  • Saturday, Sunday and statutory holidays: 9 a.m. to 6 p.m.
Cartier terminal

40, boul. des Laurentides

Business hours:

  • Monday to Friday: from 6:00 a.m. to 8:00 p.m.
  • Saturday, Sunday and statutory holidays: 9 a.m. to 6 p.m.

Media relations

Pour toute demande média, communiquez avec l'équipe des communications-marketing :

450-662-5400 #5431

Email

Seules les demandes médias seront traitées à ce courriel. Les requêtes (renseignement, demande, plainte, commentaire) doivent être adressées au 450-688-6520 ou via le online request form.

Regular schedule:

  • Monday to Thursday: 8:30 a.m. to 12 p.m. and 1 p.m. to 5 p.m.
  • Friday: 8 a.m. to  h à 12 p.m. and 1 p.m. to 4:30 p.m.

Partnerships

Consult the business zone

Paratransit

Reservation centre

Reservation, cancellation or confirmatioN:

450-973-3111

Call center business hours:

  • Monday to Thursday from 6:30 a.m. to 11 p.m.
  • Friday from 6:30 a.m. to midnight
  • Saturday from 8 a.m. to midnight
  • Sunday from 8 a.m. to 11 p.m.
  • Holidays from 8 a.m. to midnight

INFORMATION about the service or the admission, comments or complaints

Please call our Customer Contact Centre:

450-688-6520

Regular schedule:

  • Monday to Friday: 6 a.m. to 8 p.m.
  • Saturday: 8 a.m. to 5 p.m.
  • Sunday: 8 a.m. to 12 p.m. and 1 p.m. to 5 p.m.

Did you know about the STL Quality Commitment program?


By fax

You can send us a fax at any time of the day:

450-662-8376


By mail

SOCIÉTÉ DE TRANSPORT DE LAVAL
Paratransit service
2250, av. Francis-Hughes
Laval (Québec)  H7S 2C3

Here are some valid requests to activate departure and arrival location suggestions and get your itinirary.
Address 900 St-Martin Blvd
900 st-martin
3225 A440
3225 a440
Intersection Industriel bldv and Michelin st
industriel and michelin
industriel/michelin
Location Centre Laval
centre lav
Metro Métro Cartier
métro car
Station Gare Centrale
gare
Stop number 41649
Postal Code H7S 1Y9
h7s1y9