Hours and contact info

General

By phone

Customer Contact Center

For questions or comments regarding your trips, do not hesitate to contact our customer contact center:

450-688-6520

Regular schedule:

Monday to Friday: 6 a.m. to 8 p.m.
Saturday and Sunday and statutory holidays: 8 a.m. to 5 p.m.

Online

For questions or comments regarding our services or your upcoming trips, please write to us by filling out the online request form.

The STL guarantees to respond to your request within 5 business days following the reception of your duly completed form. Did you know about the STL Quality Commitment program?

In order to properly follow-up on your request, we may need to contact you. Therefore, please ensure that the email and the telephone number provided in the form are correct.

To follow the progress of your request, log into your customer space or create an account.

By mail

Société de transport de Laval
2250, av. Francis-Hughes
Laval (Québec) H7S 2C3

On mobile

COMING SOON: A NEW APP WITH MORE FEATURES!

The STL Synchro and STL Synchro+ mobile apps, which are now outdated, will soon be replaced by a brand new STL Synchro application. Stay tuned to downlaod it on your iOs or Android device.

Metropolitan ticket offices

Montmorency terminal

535, rue Lucien-Paiement

Business hours:

Monday to Friday: from 6:00 a.m. to 8:00 p.m.
Saturday, Sunday and statutory holidays: 9 a.m. to 6 p.m.

Cartier terminal

40, boul. des Laurentides

Business hours:

Monday to Friday: from 6:00 a.m. to 8:00 p.m.
Saturday, Sunday and statutory holidays: 9 a.m. to 6 p.m.

Media relations

For any press request, please contact the Communication and marketing team:

450-662-5400 #5431

Only press requests will be answered at this email. All customer requests (information, complaints, comments) shall be made to 450-688-6520 or via the online request form.

Partnerships, sponsorships or rentals

Consult the business zone

Paratransit

Reservation centre

Reservation, cancellation or confirmatioN:

450-973-3111

Call center business hours:

Monday to Thursday from 6:30 a.m. to 11 p.m.
Friday from 6:30 a.m. to midnight
Saturday from 8 a.m. to midnight
Sunday from 8 a.m. to 11 p.m.
Holidays from 8 a.m. to midnight

INFORMATION about the service or the admission, comments or complaints

Please call our Customer Contact Centre:

450-688-6520

Regular schedule:

Monday to Friday: 6 a.m. to 8 p.m.
Saturday: 8 a.m. to 5 p.m.
Sunday: 8 a.m. to 12 p.m. and 1 p.m. to 5 p.m.

Did you know about the STL Quality Commitment program?

By fax

You can send us a fax at any time of the day:

450-662-8376

By mail

SOCIÉTÉ DE TRANSPORT DE LAVAL
Paratransit service
2250, av. Francis-Hughes
Laval (Québec) H7S 2C3

Here are some valid requests to activate departure and arrival location suggestions and get your itinirary.
Address	900 St-Martin Blvd 900 st-martin 3225 A440 3225 a440
Intersection	Industriel bldv and Michelin st industriel and michelin industriel/michelin
Location	Centre Laval centre lav
Metro	Métro Cartier métro car
Station	Gare Centrale gare
Stop number	41649
Postal Code	H7S 1Y9 h7s1y9