Does my child need a photo ID Opus Card to travel free?

Since July 1st, 2021, children ages 6 to 11 travel for free on public transit. At anytime, on all metropolitan networks, ages 6 to 11 travel for free when accompanied by someone aged 14 years old or more. This person must hold a valid ticket and accompany not more than 5 children. A valid ticket is required for every additionnal kid. So if your child needs to use public transit often without accompaniement, a photo ID Opus Card is required to buy tickets at a reduced fare. However, if he or she always travels with someone ages 14 or more, no ticket is needed, as it is free. Check our Ages 6 to 11 (reduced fare) category.

How much does a card cost?

For children who are 11 or under on October 31 of the school year, the card costs $6. Cards cost $15 for kids aged 12 and up. Cards are non-refundable.

Note that as of July 1st, 2021, children ages 6 to 11 will travel free on public transi. At anytime, on all metropolitan networks, ages 6 to 11 will travel free when accompanied by someone aged 14 years old or more. This person must hold a valid ticket and accompany not more than 5 children.

When should I get my card?

Cards are available starting August 1 before the school year begins.

When should I renew my card?

Cards must be renewed every two years, before the expiry date indicated on the back of the card.

Where can I get my card?

In a Metropolitan ticket office.

How do I schedule an appointment to obtain or renew my card at a Metropolitan ticket office?

Until further notice, photo ID OPUS cards can only be issued and renewed by appointment. Appointments help us ensure proper social distancing at ticket offices. Make sure you fill out all required documents in advance and bring them with you to your appointment.

Book an appointment online

How do I schedule an appointment to obtain or renew my card at a Metropolitan ticket office?

Until further notice, photo ID OPUS cards can only be issued and renewed by appointment. Appointments help us ensure proper social distancing at ticket offices. Make sure you fill out all required documents in advance and bring them with you to your appointment.

Book an appointment online

What documents do I need to show to obtain or renew a card at a Metropolitan ticket office?

• A completed Application Form – OPUS card with photo ID (PDF) signed by a parent.
• An original piece of identification in French or English (provincial health card, birth certificate, passport, permanent resident card or Refugee Protection Claimant Document).
• $6 cash or paid by debit/credit card.

Where can I load my new card?

You can load your card with reduced-fare tickets or passes at a Metropolitan ticket office or at certain points of sale.

• 12th month is FREE when you purchase 11 consecutive monthly transit passes. 
• Card mailed directly to your home and valid starting the first day of your membership.
• Pass automatically renewed each month and automatic payment taken by credit card or bank transfer. 
• Annual memberships automatically renewed.
• Membership can be cancelled or changed at any time, as long as notice is given before the next payment is taken.
• Card can be replaced if lost, damaged or stolen (a replacement fee may apply in some cases).
• Discounts from Communauto and BIXI.

Monthly pass membership applications must be received on the 10th day of the month prior. For example, if you want a monthly pass for September, you have to sign up by August 10. This will ensure enough time to process the payment for your monthly pass. Your membership will be valid starting the first day of the month after you subscribe.

If you purchase 11 consecutive monthly passes, you get the 12th month free as long as you do not terminate your membership in the interim period.

You can sign up online using your exo account or by mail.

When you buy an Opus card (with or without photo), it doesn’t automatically include tickets or passes. It’s up to you to load it with tickets. Tickets and passes can be added to your card at one of our points of sale, a Metropolitan ticket office or an automatic ticket machine located on the first level of a bus terminal, metro station or train station. Always keep both receipts (purchase and transaction) as proof of purchase.

When loading your card, check the available ticket types and choose the right one to add to your Opus card. STL tickets aren’t valid for use on the metro or the train. Similarly, STM tickets aren’t valid for travel on buses in Laval. Learn more about ticket validity.

Once your card has been loaded with your tickets or pass, simply tap the card reader when you enter a bus or metro station. When taking the train, always keep your Opus card handy in case it needs to be checked by a fare inspector.

To see how many tickets are left on your Opus card, you can:

• Go to a point of sale or Metropolitan ticket office.
• Check the information on the terminal when you tap your card.    
• Contact our Customer Service Centre at 450-688-6520.

If you lose a registered Opus card or photo ID Opus card, simply go to a Metropolitan ticket office and ask for a new one. Your unused tickets will be loaded onto the new card. Your old card will be cancelled and no one will be able to use it.

If you lose an unregistered Opus card, it can’t be replaced if it’s lost, damaged or stolen. That means you can’t recover your unused tickets and you’ll need to buy more.

Have it checked at a Metropolitan ticket office. If necessary, they will give you a new one. You’ll either need to show your receipt (for regular cards) or proof of ID (for photo ID cards).

Defective cards are replaced free of charge. However, if your card looks like it was damaged and stopped working due to misuse, you’ll be charged for your new card.

If the card is an unregistered regular Opus card, you won’t be able to recover unused tickets without a receipt.

The card costs $6 and is non-refundable.

Buy your Opus card from a point of sale or Metropolitan ticket office.

Regular Opus cards (without photo ID) must be renewed every 4 years. To check your card’s expiry date, look for the number on the back of the card and then either:

• Enter it on the Opus card website. 
• Call 450-688-6520.
• Check at a Metropolitan ticket office.
• Check using an automatic ticket machine.

Plan ahead and buy a new $6 Opus card before your old card expires. Once your card expires, it will no longer be valid and will stop working. You have six months from the expiry date to recover any remaining tickets from your old card. To do so, go to a Metropolitan ticket office.

If you have unused tickets left on your card when it expires, you may be able to recover them (depending on certain conditions) by bringing the expired card to a Metropolitan ticket office.

• Single-fare tickets can be loaded onto an Occasionnelle chip card or a new Opus card purchased for $6.
• Monthly passes can be loaded onto a new Opus card purchased for $6.

If the expired card is damaged or otherwise unreadable, unused tickets can only be recovered if the card was registered.

Go to a Metropolitan ticket office and show your original receipt as well as your credit card statement. Any unwarranted charges will be refunded within 72 hours directly on your credit card. If the amount is not refunded within that time, please contact our Customer Contact Centre.

Refunds are sometimes available, depending on the circumstances. Go to a Metropolitan ticket office and show your Opus card and the original receipt for the tickets you purchased by mistake. The refund and exchange policy is established by the Autorité régionale de transport métropolitain (ARTM):

Politique relative aux remboursements et aux échanges de titres de transport de l’Autorité régionale de transport métropolitain (ARTM) (French only)

Have it checked at a Metropolitan ticket office. If necessary, they will give you a new one. Defective cards are replaced free of charge. However, if your card looks like it was damaged and stopped working due to misuse, you’ll be charged $15 for your new card.

No. But in some circumstances, you can have the unused tickets remaining on your old card transferred to your new one. First, check to see if your old card is expired. The expiry date is indicated on the back of the card.

• If your old card is still valid, you can keep using it until there are no tickets left. If you don’t want to carry two cards, you can go to a Metropolitan ticket office to transfer the tickets from your old card to your new one (provided your old card hasn’t expired yet).
• If your old card has expired, keep it and go to a Metropolitan ticket office for assistance. Photo ID Opus cards stop working after they expire. However, if the card expired within the past 6 months, we can check to see how many tickets are left on it. In some cases, we can transfer the remaining tickets onto your new card.

No, you can get a photo ID Opus card at any time. If you already have one, make sure you check the expiry date on the back. Once your card expires, you won’t be able to use it to purchase reduced fare tickets or passes. Since you need a valid photo ID Opus card to buy reduced fare tickets or passes, be sure to renew your card before it expires. If you don’t, you may be required to pay the full fare.