STL - Société de transport de Laval

STL

Opus card

WHERE CAN I USE THE OPUS CARD?

You can load up to four different ticket types on your OPUS card. OPUS cards are a practical and convenient option for anyone who uses public transportation in the Metropolitan area.

You can even reload it from home using an OPUS card reader and the OPUS en ligne online service.

Has your OPUS card expired? You can recycle your expired Opus card by dropping it in an Électrobac bin located near the Metropolitan ticket offices at the Montmorency and Cartier terminus stations.

REGULAR OPUS CARD

OPUS cards (without photo ID) can be loaded with monthly passes or tickets for occasional trips.

However, it cannot be used to purchase All Modes AB, ABC and ABCD 1-, 2- and 10-trip fares at the regular fare or reduced fare.

Cards are valid during 4 years. 

Cost: $6.00

Cards are non-refundable.

Photo ID Opus Card

The OPUS card with photo ID is reserved for certain customers who are entitled to the reduced or student fare.

Photo ID OPUS cards must be renewed in accordance with the terms applicable for the passenger type.

It can be loaded with Bus fares, monthly All Modes AB, ABC and ABCD passes as well as some special fares, such as the XTRA, Horizon 65+ or school-related fares.

All Modes AB, ABC and ABCD 1-, 2- and 10-trip fares cannot be loaded on an OPUS card with photo ID. However, by presenting your OPUS card with photo ID, you can purchase them at the reduced fare loaded onto a second OPUS card used only for such fares. For fore information, refer to the OPUS Card Dedicated to All Modes AB, ABC and ABCD Fares section below.
 

Kids ages 6 to 11 if not accompanied (see details below): $6.00

Kids ages 12+: $15.00

Photo ID OPUS cards are registered automatically. That means the card contents are protected and you can recover any remaining tickets or passes if you lose your card. Certain conditions and fees may apply for card replacements, depending on what happened.

Application Form – OPUS card with photo ID (PDF)

 

It is highly recommended to book an appointment to obtain,

renew or replace a Photo ID OPUS card.

Book an appointment at the Cartier or Montmorency ticket office

 

ELEMENTARY SCHOOL STUDENTS (AGES 6 TO 11)

See details

Does my child need a Photo ID OPUS Card to travel free?

Since July 1st, 2021, children ages 6 to 11 travel for free on public transit. At anytime, on all metropolitan networks, ages 6 to 11 travel for free when accompanied by someone aged 14 years old or more. This person must hold a valid ticket and accompany not more than 5 children. A valid ticket is required for every additionnal kid. So if your child needs to use public transit often without accompaniement, a Photo ID OPUS Card is required to buy tickets at a reduced fare. However, if he or she always travels with someone ages 14 or more, no ticket is needed, as it is free. Check our Ages 6 to 11 (reduced fare) category.

How much does a card cost?

For children who are 11 or under on October 31 of the school year, the card costs $6. Cards cost $15 for kids aged 12 and up. Cards are non-refundable.

Since July 1st, 2021, children ages 6 to 11 travel free on public transi. At anytime, on all metropolitan networks, ages 6 to 11 will travel free when accompanied by someone aged 14 years old or more. This person must hold a valid ticket and accompany not more than 5 children.

When should I get my card?

Cards are available starting August 1 before the school year begins.

When should I renew my card?

Cards must be renewed every two years, before the expiry date indicated on the back of the card.

Where can I get my card?

In a Metropolitan ticket office.

How do I schedule an appointment to obtain or renew my card at a Metropolitan ticket office?

Itis highly recommended to book an appointment to obtain, renew or replace a Photo ID OPUS card. Make sure you fill out all required documents in advance and bring them with you to your appointment.

Book an appointment online

What documents do I need to show to obtain or renew a card at a Metropolitan ticket office?

  • A completed Application Form – OPUS card with photo ID (PDF) signed by a parent.
  • An original piece of identification with a proof of age, in French or English (provincial health card, birth certificate, passport, permanent resident card or Refugee Protection Claimant Document). Bring the original proof: no photo or copy will be accepted.
  • $6 cash or paid by debit/credit card.

Where can I load my new card?

You can load your card with reduced-fare tickets or passes at a Metropolitan ticket office or at certain points of sale.

 

HIGH SCHOOL STUDENTS (AGES 12 TO 17)

See details

STUDENTS (AGES 18+)

See details

SENIORS (AGES 65+)

See details

OPUS Card Dedicated to All Modes AB, ABC and ABCD Fares

This OPUS card without photo is dedicated to purchasing All Modes AB, ABC or ABCD 1-, 2- or 10-trip fares. You can also load an All Modes AB, ABC or ABCD monthly pass on it. No other fare, such as the Bus fare or Unlimited Evening fare, may be loaded on the OPUS card dedicated to All Modes fares. 

The OPUS card without photo dedicated to All Modes fares is valid for four years.

Cost: $6.00 or free following registration of a regular OPUS card

Cards are non-refundable.

Refer to the Protection in the Event of a Lost, Damaged or Stolen Card section below to learn how to register your regular OPUS card to get your second card, dedicated to All Modes, for free.

Where can you get an OPUS card dedicated to All Modes AB, ABC and ABCD?

If you don’t already have a regular OPUS card:

  • for $6 at a metropolitan ticket office

If you already have a regular OPUS card, you can get a dedicated OPUS card:

  • for free at a metropolitan ticket office (registration required on site or in advance)

If you have an OPUS card with photo ID to enjoy the reduced fare, you can get a dedicated OPUS card:

  • for free at a metropolitan ticket office so that you may purchase All Modes 1-, 2- and 10-trip reduced fares

Fare vending machines do not dispense dedicated OPUS cards.

Where do I reload my OPUS card dedicated to All Modes AB, ABC and ABCD?

Once you have your dedicated OPUS card in hand, you can purchase All Modes regular or reduced fares:

  • at our points of sale
  • at a metropolitan ticket office
  • at a fare vending machine
  • at home using an OPUS card reader and the OPUS en ligne service.
     

PROTECTION IN THE EVENT OF A LOST, DAMAGED OR STOLEN CARD

If your card is damaged, lost or stolen, you can get a new OPUS card that will reflect your unexpired transit fares only if you have registered your card in advance. You will then only be charged the cost of the new OPUS card based on the applicable rate. You can register your card:

  • online
  • at a Metropolitan ticket office with your OPUS card
  • by attaching a duly completed registration form to a photocopy of your OPUS card

Regular registration form (PDF)

Do you use paratransit services? Learn how to register your card here

OPUS+ ANNUAL PASS

OPUS+

Signing up for an OPUS+ annual pass can help you save time and money. You won’t have to stand in line every month for a monthly pass AND your 12th month is free!

Annual pass benefits

  • 12th month is FREE when you purchase 11 consecutive monthly transit passes. 
  • Card mailed directly to your home and valid starting the first day of your membership.
  • Pass automatically renewed each month and automatic payment taken by credit card or bank transfer. 
  • Annual memberships automatically renewed.
  • Membership can be cancelled or changed at any time, as long as notice is given before the next payment is taken.
  • Card can be replaced if lost, damaged or stolen (a replacement fee may apply in some cases).
  • Discounts from Communauto and BIXI.

Terms and conditions

Monthly pass membership applications must be received on the 10th day of the month prior. For example, if you want a monthly pass for September, you have to sign up by August 10. This will ensure enough time to process the payment for your monthly pass. Your membership will be valid starting the first day of the month after you subscribe.

If you purchase 11 consecutive monthly passes, you get the 12th month free as long as you do not terminate your membership in the interim period.

You can sign up online using your exo account or by mail.

SIGN UP NOW

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OPUS+ ENTREPRISE

The Opus+ Enterprise Program allows businesses to offer their employees discounts on public transit passes and Communauto and BIXI memberships.

SIGN UP FOR THE PROGRAM

FREQUENTLY ASKED QUESTIONS

How do I use my OPUS card? 

When you buy an OPUS card (with or without photo), it doesn’t automatically include tickets or passes. It’s up to you to load it with tickets. Tickets and passes can be added to your card at one of our points of sale, a Metropolitan ticket office, by going online to use the OPUS en ligne system or from a fare vending machine located on the first level of a bus terminal, metro station or train station. Always keep both receipts (purchase and transaction) as proof of purchase.

When loading your card, check the available ticket types and choose the right one to add to your OPUS card. Bus tickets aren’t valid for use on the metro or the train. Similarly, All Modes A tickets aren’t valid for travel on buses or the metro in Laval. Learn more about ticket validity.

Once your card has been loaded with your tickets or pass, simply tap the card reader when you enter a bus or metro station. When taking the train, always keep your OPUS card handy in case it needs to be checked by a fare inspector.

How can I check my card balance?

To see how many tickets are left on your OPUS card, you can:

  • Go to a point of sale or Metropolitan ticket office.
  • Check the information on the terminal when you tap your card.    
  • Contact our Customer Service Centre at 450-688-6520
  • Check the information when useing a fare vending machine
  • Use the Chrono mobile app

What should I do if I lose my card?

If you lose a registered OPUS card or Photo ID OPUS card, simply go to a Metropolitan ticket office and ask for a new one. Your unused tickets will be loaded onto the new card. Your old card will be cancelled and no one will be able to use it. Charges apply.

If you lose an unregistered OPUS card, it can’t be replaced if it’s lost, damaged or stolen. That means you can’t recover your unused tickets and you’ll need to buy more.

What should I do if my card stops working?

Have it checked at a Metropolitan ticket office. If necessary, they will give you a new one. You’ll either need to show your receipt (for regular cards) or proof of ID (for Photo ID OPUS cards).

Defective cards are replaced free of charge. However, if your card looks like it was damaged and stopped working due to misuse, you’ll be charged for your new card.

If the card is an unregistered OPUS card, you won’t be able to recover unused tickets without a receipt.

How much does an OPUS card (without photo) cost?

The card costs $6 and is non-refundable.

Where can I get an OPUS card?

Buy your OPUS card from a point of sale, Metropolitan ticket office or a fare vending machine.

How can I check my OPUS card’s expiry date?

OPUS cards (without photo ID) must be renewed every 4 years. To check your card’s expiry date, look for the number on the back of the card and then either:

Plan ahead and buy a new $6 OPUS card before your old card expires. Once your card expires, it will no longer be valid and will stop working. You have six months from the expiry date to recover any remaining tickets from your old card. To do so, go to a Metropolitan ticket office or mail the card to the Customer Contact Centre.

What if I still have tickets on my card when it expires?

If you have unused tickets left on your card when it expires, you may be able to recover them (depending on certain conditions) by bringing the expired card to a Metropolitan ticket office.

  • Single-fare tickets can be loaded onto an Occasionnelle chip card or a new OPUS card purchased for $6.
  • Monthly passes can be loaded onto a new OPUS card purchased for $6.

If the expired card is damaged or otherwise unreadable, unused tickets can only be recovered if the card was registered.

What should I do if my credit card is charged more than once for an OPUS card purchase?

Go to a Metropolitan ticket office and show your original receipt as well as your credit card statement. Any unwarranted charges will be refunded within 72 hours directly on your credit card. If the amount is not refunded within that time, please contact our Customer Contact Centre.

Can I get a refund on tickets I purchased by mistake?

Refunds are sometimes available, depending on the circumstances. Go to a Metropolitan ticket office and show your OPUS card and the original receipt for the tickets you purchased by mistake. The refund and exchange policy is established by the Autorité régionale de transport métropolitain (ARTM):

Politique relative aux remboursements et aux échanges de titres de transport de l’Autorité régionale de transport métropolitain (ARTM) (French only)

What should I do if my Photo ID Opus card is defective?

Have it checked at a Metropolitan ticket office. If necessary, they will give you a new one. Defective cards are replaced free of charge. However, if your card looks like it was damaged and stopped working due to misuse, you’ll be charged $15 for your new card.

Will the unused tickets on my old Photo ID OPUS card be automatically transferred to my new card?

No. But in some circumstances, you can have the unused tickets remaining on your old card transferred to your new one. First, check to see if your old card is expired. The expiry date is indicated on the back of the card. However, the new OPUS card must not contain any tickets until the transfer.

  • If your old card is still valid, you can keep using it until there are no tickets left. If you don’t want to carry two cards, you can go to a Metropolitan ticket office to transfer the tickets from your old card to your new one (provided your old card hasn’t expired yet).
  • If your old card has expired, keep it and go to a Metropolitan ticket office for assistance. Photo ID OPUS cards stop working after they expire. However, if the card expired within the past 6 months, we can check to see how many tickets are left on it. In some cases, we can transfer the remaining tickets onto your new card.

Is there a deadline for getting my Photo ID OPUS card?

No, you can get a Photo ID OPUS card at any time. If you already have one, make sure you check the expiry date on the back. Once your card expires, you won’t be able to use it to purchase reduced fare tickets or passes. Since you need a valid Photo ID OPUS card to buy reduced fare tickets or passes, be sure to renew your card before it expires. If you don’t, you may be required to pay the full fare.

Here are some valid requests to activate departure and arrival location suggestions and get your itinirary.
Address 900 St-Martin Blvd
900 st-martin
3225 A440
3225 a440
Intersection Industriel bldv and Michelin st
industriel and michelin
industriel/michelin
Location Centre Laval
centre lav
Metro Métro Cartier
métro car
Station Gare Centrale
gare
Stop number 41649
Postal Code H7S 1Y9
h7s1y9