STL - Société de transport de Laval

STL

Admission

 

Dear paratransit users,

If you received a letter about the Fare Reform, there are no action required from you. It was simply a letter to inform you of some changes that will be put in place by the Autorité régionale du transport métropolitain (ARTM) as of July 1st regarding rates.

To learn more about the Fare Reform:

read our article
visit the ARTM's website

Pour connaître les nouveaux tarifs en vigueur à compter du 1er juillet 2021 :

consult the Rates and Opus card page

 

REGISTERING FOR PARATRANSIT SERVICE

Paratransit is a public transportation service offered to persons with disabilities who require significant mobility assistance. This page contains complete information on how to register for yourself or a person you care for.

To be eligible for paratransit service, users must meet the criteria set out by the Ministry of Transportation of Quebec in its Paratransit Eligibility Policy.

HOW TO APPLY

Applicants for paratransit service must provide the following:

  • A completed application form : Print the document and complete Part 1. Part 2 must be completed by a professional in the health care or school system with access to the applicant’s medical file
  • 2 passport-size photos
  • Proof of age (such as a photocopy of birth certificate or health insurance card, etc.)

Are you a caregiver for a person with an intellectual disability or autism spectrum disorder (ASD)? 

If so, please include a completed functional assessment form with the application.

Once you have all the required documents ready, mail them to:

Société de transport de Laval
Service de transport adapté
2250 av. Francis-Hughes
Laval, QC  H7S 2C3

APPLICATION REVIEW AND RESPONSE TIME

All paratransit applications are reviewed by a committee consisting of 3 members:

  • 1 representative of the STL (the delegated representative)
  • 1 representative of the person with the disability
  • 1 representative from the health and social services network

If your application is deemed complete by the delegated representative, you will receive a response within 45 days. All committee decisions are unanimous.
 

REQUESTING A REVIEW

If you do not agree with a decision made by the committee, it may be possible for you to appeal to the review board. As set out in the Eligibility Policy, you may then notify the eligibility committee, which can update your eligibility status or the level of assistance to which you are entitled.

Learn more

NEED HELP REGISTERING FOR PARATRANSIT SERVICE?

For more information about eligibility and registration, please contact our customer service team:

450-662-8356

Monday to Friday, 8 a.m. to 5 p.m.

Here are some valid requests to activate departure and arrival location suggestions and get your itinirary.
Address 900 St-Martin Blvd
900 st-martin
3225 A440
3225 a440
Intersection Industriel bldv and Michelin st
industriel and michelin
industriel/michelin
Location Centre Laval
centre lav
Metro Métro Cartier
métro car
Station Gare Centrale
gare
Stop number 41649
Postal Code H7S 1Y9
h7s1y9