REGISTERING FOR PARATRANSIT SERVICE

Paratransit is a public transportation service offered to persons with disabilities who require significant mobility assistance. This page contains complete information on how to register for yourself or a person you care for.

To be eligible for paratransit service, users must meet the criteria set out by the Ministry of Transportation of Quebec in its Paratransit Eligibility Policy.

HOW TO APPLY

Applicants for paratransit service must provide the following:

• A completed application form : Print the document or complete it digitally by downloading a copy on your computer. The applicant must complete Part 1 of the form and Part 2 must be completed by a professional in the health care or school system with access to the applicant’s medical file.
• 2 passport-size photos
• Proof of age (such as a photocopy of birth certificate or health insurance card, etc.)

Are you a person with an intellectual disability or autism spectrum disorder (ASD)? 

If so, please include a completed functional assessment form with the application.

Once you have all the required documents ready:

email them to [email protected]

or

mail them to:

Société de transport de Laval
Service de transport adapté
2250 av. Francis-Hughes
Laval, QC  H7S 2C3

APPLICATION REVIEW AND RESPONSE TIME

All paratransit applications are reviewed by a committee consisting of 3 members:

• 1 representative of the STL (the delegated representative)
• 1 representative of the person with the disability
• 1 representative from the health and social services network

If your application is deemed complete by the delegated representative, you will receive a response within 45 days. All committee decisions are unanimous.
 

REQUESTING A REVIEW

If you do not agree with a decision made by the committee, it may be possible for you to appeal to the review board. As set out in the Eligibility Policy, you may then notify the eligibility committee, which can update your eligibility status or the level of assistance to which you are entitled.

Learn more

NEED HELP REGISTERING FOR PARATRANSIT SERVICE?

For more information on how to register and use paratransit service in Laval, contact our customer service team.

Contact us