STL - Société de transport de Laval

STL

General information

 

Dear paratransit users,

If you received a letter about the Fare Reform, there are no action required from you. It was simply a letter to inform you of some changes that will be put in place by the Autorité régionale du transport métropolitain (ARTM) as of July 1st regarding rates.

To learn more about the Fare Reform:

read our article
visit the ARTM's website

Pour connaître les nouveaux tarifs en vigueur à compter du 1er juillet 2021 :

consult the Rates and Opus card page

 

STL PARATRANSIT SERVICE

At the STL, we have one simple goal: to offer you the best possible transportation experience. That’s why we provide professional, courteous and attentive service to help you get around Laval and the surrounding areas. This site explains how our paratransit service works. If you can’t find the information you need or have feedback for us, contact our customer service team.

For updates about the measures put in place regarding the COVID-19, read our information page

SERVICE AREA

The STL provides paratransit service within the City of Laval.

However, our integrated paratransit service allows you to travel through the greater metropolitan area served by the Autorité régionale de transport métropolitain (ARTM).

The STL, STM, RTL and other adapted transit organizations provide paratransit service on their respective fleets of minibuses and taxis. 
 

TRIPS WITHIN LAVAL

  • Single rate
  • The return trip must be booked the day prior before 5 p.m.
  • Departure and return times must be at least 30 minutes apart
  • If you’re not sure about your return time, you can request on-call return service
  • Trips are direct (no transfers)

TRIPS IN THE GREATER METROPOLITAN AREA

Please note that requests for transportation across the Greater Metropolitan Area may be declined in the event of a staff or vehicle shortage.


Montreal Centre (delimited by Pie-IX to the east, Décarie to the west, Marcel-Laurin to the north and the Saint Lawrence River to the south)

  • Double rate
  • The return trip must be booked the day prior before 5 p.m. (weekday and weekend schedules are mostly predetermined)
  • Departure and return times must be at least 60 minutes apart
  • If you’re not sure about your return time, you can request on-call return service
  • Trips are direct (no transfers)

Other areas of Montreal

  • Double rate 
  • The return trip must be booked 3 days in advance (Schedules vary depending on demand – For schedule details, call 450-973-3111)
  • Departure and return times must be at least 120 minutes apart
  • On-call return service not available
  • Trips may involve transfers

Other areas served by the ARTM

  • Double rate
  • The return trip must be booked 3 days in advance (Schedules vary depending on demand – For schedule details, call 450-973-3111)
  • Departure and return times must be at least 120 minutes apart
  • On-call return service not available
  • Trips often involve transfers

PARATRANSIT ELIGIBILITY

Check the eligibility criteria for STL’s paratransit service in Laval and register yourself or a person you assist for the service.

Learn more

USER GUIDE

The Paratransit Service User Guide (2014)* contains useful information on how to use our paratransit service and plan your trips.

Download the User Guide

PDF format (.pdf)

Word format (.doc)

DAISY format (.smil) (in French only)

Select a section from the table to download the file:

* Updates to this information will appear on the STL website. In the event of a discrepancy between the User Guide and the STL website, the website version takes precedence.

TYPES OF TRANSPORTATION OFFERED

Learn about the different paratransit services available in Laval.

Learn more

RESERVING OR CANCELLING A TRIP

Check the service hours and reserve your trip online or with help from our Reservations Centre staff. This section also contains an overview of reservation and cancellation rules.

Learn more

SERVICE DISRUPTIONS

Paratransit service may be temporarily suspended to ensure user safety if weather or road conditions are dangerous.
The STL will inform the public of service disruptions via:

Due to the large volume of calls received during service disruptions, the Reservations Centre may be unable to respond personally to all client calls. If a disruption occurs while you are out, we will do our best to ensure your return within a reasonable timeframe.

QUESTIONS?

For more information on how to register and use paratransit service in Laval, contact our customer service team.

Contact us

Here are some valid requests to activate departure and arrival location suggestions and get your itinirary.
Address 900 St-Martin Blvd
900 st-martin
3225 A440
3225 a440
Intersection Industriel bldv and Michelin st
industriel and michelin
industriel/michelin
Location Centre Laval
centre lav
Metro Métro Cartier
métro car
Station Gare Centrale
gare
Stop number 41649
Postal Code H7S 1Y9
h7s1y9