General information

STL PARATRANSIT SERVICE

At the STL, we have one simple goal: to offer you the best possible transportation experience. That’s why we provide professional, courteous and attentive service to help you get around Laval and the surrounding areas. This site explains how our paratransit service works. If you can’t find the information you need or have feedback for us, contact our customer service team.

CANADA POST STRIKE
Temporary solutions are in place to reduce possible delays due to the strike.
If you must mail documents for an admission request, an admission status or the virtual pass, here are the options offered : see this PDF document to know more (French only).

SERVICE AREA

The STL provides paratransit service within the City of Laval.

However, our integrated paratransit service allows you to travel through the greater metropolitan area served by the Autorité régionale de transport métropolitain (ARTM).

The STL, STM, RTL and other adapted transit organizations provide paratransit service on their respective fleets of minibuses and taxis.

TRIPS WITHIN LAVAL

The return trip must be booked the day prior before 5 p.m.
Departure and return times must be at least 30 minutes apart
If you’re not sure about your return time, you can request on-call return service
Trips are direct (no transfers)

TRIPS IN THE GREATER METROPOLITAN AREA

Please note that requests for transportation across the Greater Metropolitan Area may be declined in the event of a staff or vehicle shortage.

Montreal Centre (delimited by Pie-IX to the east, Décarie to the west, Marcel-Laurin to the north and the Saint Lawrence River to the south)

The return trip must be booked the day prior before 5 p.m. (weekday and weekend schedules are mostly predetermined)
Departure and return times must be at least 60 minutes apart
If you’re not sure about your return time, you can request on-call return service
Trips are direct (no transfers)

Other areas of Montreal

The return trip must be booked 3 days in advance (Schedules vary depending on demand – For schedule details, call 450-973-3111)
Departure and return times must be at least 120 minutes apart
On-call return service not available
Trips may involve transfers

Other areas served by the ARTM

The return trip must be booked 3 days in advance (Schedules vary depending on demand – For schedule details, call 450-973-3111)
Departure and return times must be at least 120 minutes apart
On-call return service not available
Trips often involve transfers

PARATRANSIT ELIGIBILITY

Check the eligibility criteria for STL’s paratransit service in Laval and register yourself or a person you assist for the service.

Learn more

USER GUIDE

The Paratransit Service User Guide (2014)* contains useful information on how to use our paratransit service and plan your trips.

Download the User Guide

PDF format (.pdf)

Word format (.doc)

TYPES OF TRANSPORTATION OFFERED

Learn about the different paratransit services available in Laval.

Learn more

RESERVING OR CANCELLING A TRIP

Check the service hours and reserve your trip online or with help from our Reservations Centre staff. This section also contains an overview of reservation and cancellation rules.

Learn more

SERVICE DISRUPTIONS

Paratransit service may be temporarily suspended to ensure user safety if weather or road conditions are dangerous.
The STL will inform the public of service disruptions via:

A recorded message on the Reservations Centre telephone line
A message on the STL homepage
A special email newsletter (subscribe to our newsletter)
Posts on social media (follow us on Facebook)

Due to the large volume of calls received during service disruptions, the Reservations Centre may be unable to respond personally to all client calls. If a disruption occurs while you are out, we will do our best to ensure your return within a reasonable timeframe.

QUESTIONS?

For more information on how to register and use paratransit service in Laval, contact our customer service team.

Here are some valid requests to activate departure and arrival location suggestions and get your itinirary.
Address	900 St-Martin Blvd 900 st-martin 3225 A440 3225 a440
Intersection	Industriel bldv and Michelin st industriel and michelin industriel/michelin
Location	Centre Laval centre lav
Metro	Métro Cartier métro car
Station	Gare Centrale gare
Stop number	41649
Postal Code	H7S 1Y9 h7s1y9