General information

IMPORTANT — CHANGES TO COME

Effective Janyary1, 2026, the management of the call and reservation center, as well as paratransit service for Laval customers, will be handled by the Société de transport de Montréal (STM).

For all information and lastest udpates regarding this annoucement:
consult the "Changes starting January 1st, 2026" section.

STL PARATRANSIT SERVICE

At the STL, we have one simple goal: to offer you the best possible transportation experience. That’s why we provide professional, courteous and attentive service to help you get around Laval and the surrounding areas. This site explains how our paratransit service works. If you can’t find the information you need or have feedback for us, contact our customer service team.

SERVICE AREA

The STL provides paratransit service within the City of Laval.

However, our integrated paratransit service allows you to travel through the greater metropolitan area served by the Autorité régionale de transport métropolitain (ARTM).

The STL, STM, RTL and other adapted transit organizations provide paratransit service on their respective fleets of minibuses and taxis.

TRIPS WITHIN LAVAL – CHANGES TO COME AS OF JANUARY 1ST

The return trip must be booked the day prior before 5 p.m.
Departure and return times must be at least 30 minutes apart
If you’re not sure about your return time, you can request on-call return service
Trips are direct (no transfers)

CHANGES EFFECTIVE JANUARY 1ST

Reservations must be made by 7:00 p.m. the day before for both outbound and return trips.
A minimum interval of 30 minutes is required between the outbound and return trips.
Call-in returns are no longer allowed. For the return trip, the departure time must be specified when making the reservation. If your medical appointment or court appearance ends more than 60 minutes before the scheduled pickup time, an assessment may be made to move your return earlier, depending on vehicle availability.

TRIPS IN THE GREATER METROPOLITAN AREA – CHANGES TO COME AS OF JANUARY 1ST

Please note that requests for transportation across the Greater Metropolitan Area may be declined in the event of a staff or vehicle shortage.

Montreal Centre (delimited by Pie-IX to the east, Décarie to the west, Marcel-Laurin to the north and the Saint Lawrence River to the south)

The return trip must be booked the day prior before 5 p.m. (weekday and weekend schedules are mostly predetermined)
Departure and return times must be at least 60 minutes apart
If you’re not sure about your return time, you can request on-call return service
Trips are direct (no transfers)

Other areas of Montreal

The return trip must be booked 3 days in advance (Schedules vary depending on demand – For schedule details, call 450-973-3111)
Departure and return times must be at least 120 minutes apart
On-call return service not available
Trips may involve transfers

CHANGES EFFECTIVE JANUARY 1ST FOR ALL OF MONTREAL

Reservations can be made up to 7 days in advance and no later than 7:00 p.m. the day before for both outbound and return trips.
A minimum interval of 30 minutes is required between the outbound and return trips.
Call-in returns are no longer allowed. For the return trip, the departure time must be specified when making the reservation. If your medical appointment or court appearance ends more than 60 minutes before the scheduled pickup time, an assessment may be made to move your return earlier, depending on vehicle availability.

Other areas served by the ARTM

The return trip must be booked 3 days in advance (Schedules vary depending on demand – For schedule details, call 450-973-3111)
Departure and return times must be at least 120 minutes apart
On-call return service not available

CHANGES EFFECTIVE JANUARY 1ST FOR LONGUEUIL AND ZONE C (NORTH AND SOUTH SHORES) MONTREAL

Reservations can be made up to 7 days in advance and no later than 12:00 p.m. the day before the trip.
It will be mandatory to book your return trip at the same time as your outbound reservation. No same-day changes to the return time will be allowed.

PARATRANSIT ELIGIBILITY

Check the eligibility criteria for STL’s paratransit service in Laval and register yourself or a person you assist for the service.

Learn more

USER GUIDE

The Paratransit Service User Guide contains useful information on how to use our paratransit service and plan your trips.

Valid until December 31, 2025:

Read the summary version of the user guide in PDF format

You can also download the complete version in PDF or Word:

PDF format (.pdf)

Word format (.doc)

UPCOMING CHANGES EFFECTIVE JANUARY 1ST

An updated version of the Customer Guide is already available (in French only). A summary version of this guide will also be available at the beginning of the year on this page.

Effective as of January 1st, 2026:

Consult the new version of the Paratransit Service Customer Guide (French only) - January 2026 (PDF)

TYPES OF TRANSPORTATION OFFERED

Learn about the different paratransit services available in Laval.

Learn more

RESERVING OR CANCELLING A TRIP

Check the service hours and reserve your trip online or with help from our Reservations Centre staff. This section also contains an overview of reservation and cancellation rules.

Learn more

SERVICE DISRUPTIONS

Paratransit service may be temporarily suspended to ensure user safety if weather or road conditions are dangerous.
The STL will inform the public of service disruptions via:

A recorded message on the Reservations Centre telephone line
A message on the STL homepage
A special email newsletter (subscribe to our newsletter)
Posts on social media (follow us on Facebook)

Due to the large volume of calls received during service disruptions, the Reservations Centre may be unable to respond personally to all client calls. If a disruption occurs while you are out, we will do our best to ensure your return within a reasonable timeframe.

QUESTIONS?

For more information on how to register and use paratransit service in Laval, contact our customer service team.

Here are some valid requests to activate departure and arrival location suggestions and get your itinirary.
Address	900 St-Martin Blvd 900 st-martin 3225 A440 3225 a440
Intersection	Industriel bldv and Michelin st industriel and michelin industriel/michelin
Location	Centre Laval centre lav
Metro	Métro Cartier métro car
Station	Gare Centrale gare
Stop number	41649
Postal Code	H7S 1Y9 h7s1y9