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STL offers door-to-door paratransit service between accessible departure and destination locations.
Paratransit service is intended for persons with disabilities who require significant mobility assistance and operates by reservation only.
To be eligible for paratransit service, you must meet the eligibility criteria set by Quebec’s Ministry of Transportation. For more information about paratransit service and to learn how to apply, click here.
Routine trips at fixed times and locations (for example, transportation to and from work).
Reserve by telephone:
In the interest of improving service for all our clients, confirmed schedules for regular transportation may occasionally vary and may be modified several times a year. Important: on statuary holidays, every regular transportation is automaticaly cancelled. If you wish to keep it as usual, please contact our reservation center.
One-time trip on a specific date.
Reserve by telephone or online:
Trips outside the city of Laval in the ARTM’s service area.
Reserve by telephone:
Paratransit service is offered for individual (single-person) trips only.
The paratransit service may not be used for:
To ensure accessibility, both departure and destination locations must be equipped with a safe access ramp.
Use of an unsafe ramp may result in the cancellation of your trip. In addition, you may be asked to take corrective measures to ensure your ramp meets safety requirements.
The driver will notify you of their arrival by ringing the doorbell.
If your departure location is an apartment building or public area, please wait for your driver in the lobby. The driver will approach you and greet you by name.
If needed, the driver can assist you with boarding and exiting the paratransit vehicle.
Authorized driver assistance
Your driver can help you:
Unauthorized driver assistance
Your driver is not authorized to:
For all types of reservations, both outbound and return, we will provide you with a 30-minute time window.
This means the vehicle may arrive to pick you up at any time during this 30-minute period. Please note that you must be ready to board the vehicle at the beginning of this time window.
By being prepared on time, you’ll help prevent delays and inconveniences both for you and other users.
Notwithstanding events outside our control (unplanned detour, snow storm, etc.), we will do our best to honour the confirmed time window.
What if a paratransit vehicle doesn’t arrive during the confirmed 30-minute time window?
It’s very important to let us know if f you’re unable arrive at the agreed time and location due to unforeseen circumstances, or if you found an alternative transportation option.
No-shows on outbound trips:
No-shows on return trips:
You may travel with a companion if you have been pre-authorized to do so by the STL’s eligibility committee.
Your companion is welcome to let the driver know how to make your trip as safe and comfortable for you as possible.
If you did not inform us that a companion would be travelling with you, the driver will not be authorized to let them board the vehicle.
* Some exceptions apply for passengers aged 14 and under. Please contact us for details.
The User Guide lets you plan your trips with ease and travel worry-free.
|Here are some valid requests to activate departure and arrival location suggestions and get your itinirary.|
|Address||900 St-Martin Blvd
|Intersection||Industriel bldv and Michelin st
industriel and michelin
|Postal Code||H7S 1Y9