STL - Société de transport de Laval

STL

STL Compagnon Program

What is the STL Compagnon Program?

It is a real-time guidance service that makes taking the bus easier for customers with special needs in Laval on the STL’s regular bus network.

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Credits

Client: Société de transport de Laval (Julie Tremblay, Estelle Lacroix)
Agency: Forsman & Bodenfors @forsmanbodenforsmtl
Executive creative director: Eva Van den Bulcke
Art director: Ambre Chekly
Copywriting: Audrey Beliard, Jan Sajkowski
Strategy: Fabien Loszach
Account executive: Jenny Privé
Print production: Stéphane Crépeau
Production house: Romeo & Fils
Director: Caraz @caraz.director
Director of photography: Antoine Ryan @antoineryandp
Producer: Élise Lardinois


STL Compagnon is for individuals aged 12 and older living with one or more of the following conditions:

  • Mild intellectual disability (MID)
  • Autism spectrum disorder (ASD)
  • Developmental language disorder (dysphasia)

This service provides customized bus routes on an app installed on the smart phone of individuals requiring support and meeting certain criteria. The app is meant to:

  • Reduce anxiety when travelling on public transit
  • Increase the target clientele’s independence

When the app is activated, our Customer Contact Centre is notified and starts monitoring the trip:

  • They track the user’s route based on the programmed itinerary
  • They can be contacted through the HELP button on the app at any time
  • They can communicate with the user, when needed, should the user deviate from their itinerary or if a problem arises

The STL Compagnon app is only available on Android devices. The STL offers users two options:

  • a smart phone lent for free
  • use of a personal phone with a $25 per month subsidy for a limited time

Upon registration only. Limited places. The first month of bus rides is free on the STL network for anyone registered in the program.

 

Who is eligible?

To get access to the STL Compagnon guidance service, you need to meet all the eligibility criteria below.

 

1. Aged 12 or older

 

2. Have any of the following conditions:

  • Autism spectrum disorder (ASD)
  • Mild intellectual disability (MID)
  • Developmental language 

 

3. Have a relationship with any of the following organizations:

 

4. Capable of all of the following:

  • Walk on the sidewalk
  • Recognize bus stops
  • Differentiate between moving cars and parked cars
  • Cross the street safely (crosswalks, green light, being vigilant, etc.)
  • Commute in bad weather
  • Stay standing if there are no free seats on the bus
  • Able and open to learning how to use a smart phone
  • Able to express yourself and have relatively good hearing

 

How do you sign up?

Want to sign up for the STL Compagnon Program or sign someone else up?

Kindly complete the application

 

What does the app look like?

Take the bus alone with full support from STL Compagnon:

A client uses the STL Compagnon app to take the bus by herself

Enlarge image

 

STL Compagnon mobile app icon installed on a smart phone:

STL Compagnon app icon

Enlarge image

 

Overview of information on app interface:

Example of STL Compagnon app interface

Enlarge image

Need more information?

Do you have any questions about the STL Compagnon Program and service? Write to us! From our online request form, select Obtain information option, then select STL Compagnon (guidance service) from the dropdown menu.

Kindly complete the contact form

 

Our Customer Contact Centre can also help you. You can call them at 450-688-6520.

Here are some valid requests to activate departure and arrival location suggestions and get your itinirary.
Address 900 St-Martin Blvd
900 st-martin
3225 A440
3225 a440
Intersection Industriel bldv and Michelin st
industriel and michelin
industriel/michelin
Location Centre Laval
centre lav
Metro Métro Cartier
métro car
Station Gare Centrale
gare
Stop number 41649
Postal Code H7S 1Y9
h7s1y9