STL - Société de transport de Laval

STL

Reservations

PARATRANSIT HOURS OF OPERATION

STL’s paratransit service is offered daily between the following hours:

Monday to Thursday

6:30 a.m. to 11 p.m.

Friday

6:30 a.m. to midnight

Saturday

8 a.m. to midnight

Sunday

8 to 11 p.m.

 

STATUTORY HOLIDAYS

Regular trips automatically cancelled.
Occasional trips available based on the Saturday schedule (8 a.m. to midnight).

  • December 24 (Christmas Eve)
  • December 25 (Christmas Dayl)
  • December 26 (Boxing Day)
  • December 31 (New Year's Eve)
  • January 1st (New Year's Day)
  • January 2 (Day after New Year)
  • Good Friday 
  • Easter 
  • Easter Monday 
  • Monday preceding May 25 (Patriots' Day)
  • June 24 (St-Jean-Baptiste Day)
  • July 1st (Canada Day)
  • First Monday of September (Labour Day)
  • Second Monday of October (Thanksgiving)

Holiday Season from December 27 to 30, 2020 :

Regular trips automatically cancelled.
Occasional trips available as usual.

If you wish to keep a regular trip as planned during one of these days, please let us know by contacting our Reservation Center by mail or by phone at 450-973-3111.


Making a reservation

Regular transportation

Reserve your outbound and return trip:

- By telephone at 450-973-3111
 
Occasional transportation

Reserve your outbound and return trip:
- Online in the brand new STL Passenger Zone (currently unavailable, soon replacing the automated reservation system)
- By telephone at 450-973-3111
 
Same-day reservations

Same-day reservation requests will be accepted for urgent medical reasons only and are subject to available space in one of our paratransit vehicles.

Paratransit vehicle drivers are not authorized to perform pre-hospital emergency care.

Call 911 if you require emergency medical assistance.
 
On-call return

We offer on-call return for situations when it’s impossible to know your exact return time. For example:

  • Medical appointments
  • Court appearances
  • Getting your wheelchair repaired
  • Any other situation involving an unknown return time

Once you’re ready for your return trip, contact our Reservations Centre. A paratransit vehicle will come and pick you up as soon as possible. Wait times are usually reasonable.

Please note that the driver will pick you up at the same place where they dropped you off on your outbound trip.

CHANGING A RESERVATION

Changes must be requested before 5 p.m. on the day before your trip. 

Our drivers are not authorized to modify reservations. Only Reservations Centre agents are authorized to update reservation times and locations. An agent will do their best to accommodate you while taking the needs of all users into account.
 

Same-day changes

In the event of unforeseen circumstances, you can request a same-day change to your reservation time/location. Requests will only be considered if they are made at least 2 hours before your scheduled departure time. Otherwise, your request will not be considered.
If your change request is received within the permitted timeframe, we will do our best to accommodate your needs. However, availability depends on: 

  • If there is space in a paratransit vehicle
  • If your trip is on a scheduled route

If we are unable to accommodate your change request, you will have the option to either keep or cancel your original reservation.

CANCELLING A RESERVATION


Need to cancel a trip? Let us know as soon as possible, even if it’s a few minutes before the vehicle’s scheduled arrival or after your assigned time window (but before the vehicle has arrived).

This can help us save time and offer your spot to another client who needs it.

Help keep our paratransit service efficient! Last-minute and on-the-spot cancellations mean other passengers miss out on available spots. They also cause delays and additional costs for the STL. Thank you for doing your part and reserving service responsibly.NEED

HELP RESERVING A TRIP?

Contact us. Our agents are here to assist you.

Contact the STL’s paratransit team

Here are some valid requests to activate departure and arrival location suggestions and get your itinirary.
Address 900 St-Martin Blvd
900 st-martin
3225 A440
3225 a440
Intersection Industriel bldv and Michelin st
industriel and michelin
industriel/michelin
Location Centre Laval
centre lav
Metro Métro Cartier
métro car
Station Gare Centrale
gare
Stop number 52587
Postal Code H7S 1Y9
h7s1y9