PARATRANSIT HOURS OF OPERATION

STL’s paratransit service is offered daily between the following hours:

Monday to Thursday	6:30 a.m. to 11 p.m.
Friday	6:30 a.m. to midnight
Saturday	8 a.m. to midnight
Sunday	8 to 11 p.m.

 

STATUTORY HOLIDAYS

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Making a reservation

Regular transportation

Reserve your outbound and return trip:

- By telephone at 450-973-3111
 
Occasional transportation

Reserve your outbound and return trip:
- Online in the brand new STL Passenger Zone (currently unavailable, soon replacing the automated reservation system)
- By telephone at 450-973-3111
 
Same-day reservations

Same-day reservation requests will be accepted for urgent medical reasons only and are subject to available space in one of our paratransit vehicles.

Paratransit vehicle drivers are not authorized to perform pre-hospital emergency care.

Call 911 if you require emergency medical assistance.
 
On-call return

We offer on-call return for situations when it’s impossible to know your exact return time. For example:

• Medical appointments
• Court appearances
• Getting your wheelchair repaired
• Any other situation involving an unknown return time

Once you’re ready for your return trip, contact our Reservations Centre. A paratransit vehicle will come and pick you up as soon as possible. Wait times are usually reasonable.

Please note that the driver will pick you up at the same place where they dropped you off on your outbound trip.

CHANGING A RESERVATION

Changes must be requested before 5 p.m. on the day before your trip. 

Our drivers are not authorized to modify reservations. Only Reservations Centre agents are authorized to update reservation times and locations. An agent will do their best to accommodate you while taking the needs of all users into account.
 

Same-day changes

In the event of unforeseen circumstances, you can request a same-day change to your reservation time/location. Requests will only be considered if they are made at least 2 hours before your scheduled departure time. Otherwise, your request will not be considered.
If your change request is received within the permitted timeframe, we will do our best to accommodate your needs. However, availability depends on: 

• If there is space in a paratransit vehicle
• If your trip is on a scheduled route

If we are unable to accommodate your change request, you will have the option to either keep or cancel your original reservation.

CANCELLING A RESERVATION

Need to cancel a trip? Let us know as soon as possible, even if it’s a few minutes before the vehicle’s scheduled arrival or after your assigned time window (but before the vehicle has arrived).

This can help us save time and offer your spot to another client who needs it.

Help keep our paratransit service efficient! Last-minute and on-the-spot cancellations mean other passengers miss out on available spots. They also cause delays and additional costs for the STL. Thank you for doing your part and reserving service responsibly.NEED

HELP RESERVING A TRIP?

Contact us. Our agents are here to assist you.

Contact the STL’s paratransit team