PARATRANSIT HOURS OF OPERATION

Since January 1, 2026, the Paratransit service is available every day according to the following schedule:

Important to mention when making your reservation
Since January 1, 2026, your client number has been modified by adding the number 300,000.

For example, if your current client number was 22,100, your new number would be 322,100.

STATUTORY HOLIDAYS

Making a reservation

Since January 1, 2026, here is how to book any type of trips (regular or occasional).

• To make a reservation: 

8:00 a.m. to 7:00 p.m., 7 days a week (450-973-3111, option 1)

• To cancel, modify, or check the estimated arrival time for your trip (450-973-3111, option 2):
  • Monday to Thursday and holidays: 5:00 a.m. to 1:00 a.m.
  • Friday: 5:00 a.m. to 2:00 a.m.
  • Saturday: 5:30 a.m. to 2:00 a.m.
  • Sunday: 5:30 a.m. to 1:00 a.m.

• Same-day reservations

Same-day reservation requests will be accepted for urgent medical reasons only and are subject to available space in one of our paratransit vehicles.

Paratransit vehicle drivers are not authorized to perform pre-hospital emergency care.

Call 911 if you require emergency medical assistance.
 

• On-call return

At the time of booking, you must specify your return time.

However, if your medical appointment or court appearance ends earlier than expected and more than 60 minutes before the scheduled return time, an assessment will be made based on vehicle availability. To make this request, you must call 450-973-3111, option 2. This service is available only for trips in Laval and Montréal.

CHANGING A RESERVATION

Since January 1, 2026, any modification request must be made before 7:00 p.m. the day before the trip to be accepted. To cancel, modify, or check the estimated arrival time for your trip:

• Monday to Thursday and holidays: 5:00 a.m. to 1:00 a.m.
• Friday: 5:00 a.m. to 2:00 a.m.
• Saturday: 5:30 a.m. to 2:00 a.m.
• Sunday: 5:30 a.m. to 1:00 a.m.

Drivers are not authorized to modify reservations. Only Reservations Centre agents are authorized to update reservation times and locations. An agent will do their best to accommodate you while taking the needs of all users into account.
 

• Same-day changes

No same-day modification allowed since Januray 1, 2026.

CANCELLING A RESERVATION

Need to cancel a trip? Let us know as soon as possible, even if it’s a few minutes before the vehicle’s scheduled arrival or after your assigned time window (but before the vehicle has arrived).

This can help us save time and offer your spot to another client who needs it.

Help keep our paratransit service efficient! Last-minute and on-the-spot cancellations mean other passengers miss out on available spots. They also cause delays and additional costs for the STL. Thank you for doing your part and reserving service responsibly.NEED

HELP RESERVING A TRIP?

Contact us. Our agents are here to assist you.

Contact the STL’s paratransit team