POWERED BY INNOVATION

The STL is one of the most innovative public transit authorities in North America. Everything we do is centred on one specific goal: to provide the best possible customer experience. Together, we’re going places!

INNOVATIVE TECHNOLOGIES AND SERVICES

2001  Implemented our Quality Guarantee.

2009  Added GPS devices to all regular and paratransit buses and added passenger counters to all regular buses. Passenger traffic data is collected in real time and analyzed so that we can adjust our routes and schedules.

2010  Implemented the Passenger Info system, which includes 4 tools:

• STL Synchro mobile app: We were the first transit authority to offer a smartphone app featuring bus schedules and real-time bus location data.
• STL website linked to real-time data: This allows us to send users personalized alerts about their favourite bus routes.
• Digital displays at bus stops (84): Real-time information on bus arrival times.
• Digital displays inside buses and voice messages to announce the next stop.

2013  Purchased a 100% electric 40-foot bus, a first for a Canadian transit authority.

2013  Implemented the Passenger Info system for our paratransit service (automated call one day prior to travel, call for imminent arrival, transactional website, etc.).

2014  Purchased hybrid buses only.

2016  Equipped paratransit minibuses with electronic displays featuring real-time information and entertainment.

2017  Launched the STL Quality Commitment Program, which is the only customer service warranty of its kind in Canada and includes compensation provisions. It revolves around five key components: being on time, behaving politely, providing accurate and relevant information, ensuring a safe and comfortable ride, and keeping our equipment clean and well-maintained.

2017  In collaboration with the City of Laval, installed 232 intelligent traffic lights for high priority vehicles across 90% of the STL’s service area and 75% of the city. The STL uses a combination of technologies that is unique in North America and an algorithm that considers how late a transit vehicle is running and how many passengers are on board in order to determine whether or not it gets priority.

2017  Conducted a contactless payment (Visa and MasterCard) pilot project, the first of its kind in Canada, on eight bus routes: 20, 24, 39, 43, 48, 60, 63 and 73.

2018  Launched the largest call for tenders in the STL’s history, for the purchase of 40 slow-charge electric buses in collaboration with the ATUQ and the STM. Ten of these buses were introduced in 2020 on the first 100% electric slow-charge bus route in Quebec.

2020  Introduced a ridership estimator, which lets STL customers see how many passengers are expected to be on board a specific bus at a specific time, including at the time of boarding and the maximum number expected during the trip.

2022  Deployment of contactless payment by credit card on board all buses on the regular network.

BOLD FARE SCHEDULES

The STL was the first transit authority in Quebec to offer the following fares:

2008  $1 SMOG Fare: If Environment Canada issues a smog warning between June 1 and Labour Day, the STL offers a special $1 rate the next day. *Certain conditions apply.

2014  Horizon 65+: Laval residents aged 65 or over always ride for free.

2014  XTRA Summer Pass: Students aged 17 and under who buy a July monthly pass can add unlimited travel in August for just $8 more.

2017  Free travel on the 360 bus in downtown Laval on weekends, statutory holidays and throughout the winter holiday season, spring break and summer holidays.